Credit and Collections Specialist

Job Overview
We are seeking a dynamic and detail-oriented Credit and Collections Specialist to join our financial team. In this vital role, you will be responsible for managing accounts receivable, ensuring timely collection of outstanding balances, and maintaining positive relationships with clients. Your expertise in medical billing, financial concepts, and negotiation will drive revenue cycle efficiency and support the overall financial health of our organization. This position offers an exciting opportunity to contribute to a fast-paced environment where your proactive approach and customer service skills will make a meaningful impact.

Responsibilities

• Manage the collection process for overdue accounts by contacting clients via phone, email, or written correspondence with professionalism and courtesy.
• Review and analyze account statements to identify discrepancies, resolve billing issues, and facilitate account reconciliation.
• Apply payments accurately within accounting software, ensuring proper debits & credits are recorded in accordance with financial standards.
• Collaborate with internal departments such as accounts payable, medical billing, and revenue cycle management to streamline processes and improve cash flow.
• Utilize medical terminology, CPT coding, ICD-10 codes, and other healthcare-specific language to interpret billing data and communicate effectively with healthcare providers and insurance companies.
• Negotiate payment arrangements or settlements while maintaining positive customer relationships and adhering to company policies.
• Maintain detailed records of collection activities, account status updates, and correspondence logs for audit purposes.

Requirements

• Proven experience in medical collections or accounts receivable management within a healthcare or related industry.
• Strong understanding of financial concepts such as revenue cycle management, account analysis, and reconciliation processes.
• Proficiency with accounting software and financial software systems used for billing, collections, and account tracking.
• Excellent phone etiquette combined with exceptional customer service skills to handle sensitive conversations professionally.
• Knowledge of medical terminology, CPT coding, ICD-10 coding standards, and medical billing procedures.
• Ability to perform accurate math calculations involving debits & credits, account analysis, and payment processing.
• Effective negotiation skills to resolve outstanding balances efficiently while preserving client relationships. Join us in a role where your expertise will directly influence our organization’s financial success! We value energetic professionals who thrive on making a difference through proactive problem-solving and excellent communication. If you’re ready to contribute your skills in a collaborative environment dedicated to growth and excellence, we’d love to hear from you!

Pay: $25.00 per hour

Application Question(s):

• In what industry did you work as a credit and collection Specialist?

Experience:

• Credit and Collections: 3 years (Preferred)

Work Location: On the road