Credit and Collections Specialist I

• Sick Time - 5 days
• Vacation Time - Earn up to 2-weeks on your first year of employment
• Paid and Floating Holidays
• Premium FREE Medical and Dental coverage options
• Vision Insurance
• 401(k) with company matching
• Life Insurance
• Discounts on Tires and Wheels
• Opportunity for advancement

• Pride yourself in providing excellent customer service
• Have proven time management mastery
• Have the ability to work independently and in a team
• Pride yourself on solving problems efficiently

ESSENTIAL RESPONSIBILITES:

• Review weekly aging and identify the following:
  • COD accounts in need of payment and/or reconciliation
  • Terms accounts requiring payment and/or reconciliation
  • Accounts rolling into 30 + past due
  • Slow-paying account and changes in payment trends/red flags
  • Payment plans or special arrangements to ensure time payment, and flag defaults
• Complete account reconciliation in timely manner
• Review and discuss concern accounts with Specialist II and/or Manager
• Assist with monitoring Soft Hold Orders and ensure timely resolution
  • Ability to analyze and make sound judgement in the company's best interest, while maintaining customer relationships
  • Communicate delays or order holds with Warehouse and Sales Reps
  • Identify cause of hold and suggest action plans to prevent recurrences
• Clearly document all internal and external communication in NetSuite, including weekly summaries, and detailed aging reports
• Maintain clear, professional verbal and written communication with customers and sales reps regarding account status and overdue balances
• Conduct collection calls with focus on maintaining and improving customer relationships
• Provide excellent customer service to internal teams and external customers
• Respond promptly to calls, emails, MS Teams, and FreshChat message
• Processes request for invoice copies, statements, refunds, and signed proof of delivery in a timely manner
• Support additional tasks and special projects as assigned

• 1 - 2 years of experience in Accounts Receivable, credit function and customer service, or related role
• Preferred industry background: Tire/wheels, Auto Parts, Manufacturing, or Distribution
• Bilingual preferred (English/Spanish)
• Proficient in Excel (including VLOOKUP), MS Office, Outlook, Word, MS Teams, FreshChat
• Strong analytical, written and verbal communication, and negotiation skill
• Ability to work in a fast-paced environment and effectively multitask
• Experience handling high-volume calls
• Experience with ERP Systems (NetSuite a plus)