Credit Associate

Heritage Cooperative is looking for a dynamic, self-starter to join our credit and collections team. This role is responsible for calling and collecting on past due customer accounts within Heritage Cooperative. The Credit Associate will perform a variety of duties relating to collecting past due accounts such as but not limited to speaking with the customers relating to their account, collecting money for past due balances, working with cash application, and sending out paperwork to update customer accounts.

Responsibilities

• Conduct collection calls to collect Accounts Receivable
• Answer incoming calls and assist customers with account questions
• Work with cash application
• Reconcile customer statements/billings
• Review individual customer accounts to identify and select delinquent accounts for collections and credit holds
• Ability to identify potential problem areas and appropriately escalate to manager as needed
• Communicate credit department policy and procedures to company personnel
• Will require understanding of handling confidential/personal information
• Minimize bad debt risk and maximize accounts receivable collections
• Communicate with multiple departments to resolve customer payment issues/discrepancies
• Manage the over 90 customer list for distribution
• Other duties as assigned

Qualifications

• Excellent oral and written communication skills
• Highly organized with a keen attention to detail
• Ability to maintain a high level of confidentiality
• Strong time management and prioritization skills
• Ability to interact and communicate with individuals at all levels within the company
• Proficient with Microsoft Office Suite
• 3-5 years collections experience
• High school diploma or equivalent

Physical Demands

• Ability to sit at a desk for one or more hours at a time
• Ability to operate computer and other equipment in the office
• Ability to occasionally lift heavy objects no more than 50 pounds

Who We Are

Heritage Cooperative is one of the nation's top agricultural cooperatives with annual sales of over $1B. We provide forward-thinking, customized solutions in grain merchandising, agronomy, energy, and animal nutrition to agricultural, commercial, and residential customers throughout Ohio, Illinois, West Virginia and Pennsylvania. Our 600 plus employees understand their business is to serve our customers, as we have done for the past 100 years. The Heritage Cooperative cooperate office is in Delaware, Ohio. For more information on Heritage Cooperative visit .

Apply Today at

Benefits

Hourly, Non-Exempt

401k match after six months

Medical, Dental and Vision Benefits

Company paid Life/AD&D, Short- and Long-Term Disability

Farm Bureau Membership

Paid Sick, Vacation and Holidays

Disclaimer

The job description is not intended to cover or describe all tasks, duties and responsibilities the employee may be required to be asked to perform. Heritage Cooperative retains the right to change or add new tasks, duties and responsibilities at any time, with or without notice to the employee.

Work Authorization

Evidence of work authorization upon employment is required in compliance with the Immigration Reform and Control Act of 1986. Completion of USCIS form I-9 will be required to verify employment eligibility within 3 business days of the first day of employment.

AAP/EEO Statement

Heritage Cooperative provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Heritage Cooperative complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Heritage Cooperative expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Heritage Cooperative's employees to perform their job duties may result in discipline up to and including termination Date posted: 11/12/2025