Credit & Collections Generalist

GENERAL DESCRIPTION

This position is responsible for commercial collections of outstanding accounts receivable dollars from the customers and all other aspects of collections, resolving customer billing problems and reducing accounts receivable delinquency.

RESPONSIBILITIES

• Reviewing open accounts for B2B past due accounts
• Analyze pertinent documents to determine the best course of action and validate amounts due
• Making outbound collection calls and email communication to resolve past due accounts
• Audit incoming payment transactions to direct/confirm to the accounting department for proper application
• Act as liaison with customers and organizational departments to resolve billing concerns that are both satisfactory to igus and continued relationships with customers.
• Identify issues attributing to account delinquency and elevate to resolution
• Running Credit Reports and updating lines of credits as needed
• Email notices/ demands to customers to encourage payment of delinquent accounts
• Perform other office, clerical, and administrative duties as assigned
• Identifying accounts for Third Party Collection Placement

REQUIREMENTS

• The ideal candidate for this position will have a minimum of 2-4 years of Commercial collections experience
• Strong communication and problem-solving skills required
• Ability to work independently and to adapt to a fast-changing environment
• Proficiency in Microsoft Office including Excel, Word and Access
• Clear and concise written /oral communication skills
• Good telephone communication techniques and ability to be on the telephone for extended periods of time
• Ability to meet goals and deadlines in a fast paced, goal driven environment
• Proficient Excel and typing skills
• Commercial Bankruptcy Experience a plus

BENEFITS

• Competitive base salary with ongoing growth opportunities
• Complete benefits package:
  • Co. paid HSA medical plan
  • Co. paid Dental
  • Co. paid Life
  • Supplemental Life Insurance
  • Vision Insurance
  • Short and Long Term Disability Insurance
  • Retirement with Company contributions
• 20 Paid Time Off days per year, plus 9 holidays
• Subsidized lunch on-site

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