Credit Manager

Description:

Credit Manager Job Summary

The Credit Manager is responsible for overseeing the credit approval process, managing the accounts receivable portfolio, minimizing risk, and ensuring timely collections. This role partners closely with branch managers, the sales team, and customers to balance strong customer service with sound credit practices.

Company Overview

About Hirsch Pipe & Supply

For over 90 years, Hirsch has been the trusted partner of plumbing and HVAC professionals across Southern California, helping contractors get more jobs done in a day by keeping their crews productive with the right products, competitive pricing, and a team that truly values your time. We operate 30 convenient locations throughout LA, Orange County, San Diego, Riverside, and the Inland Empire—ensuring contractors are never more than 20 minutes away from fast, friendly service.

Our culture is built on genuine relationships and a strong sense of family. Our workplace is a dynamic, fast-paced environment centered on our employees and customers, and the Hirsch team is made up of focused individuals who work hard, treat each other with respect, and understand the importance of family and fun. We have been recognized nationally and regionally as a Top Workplace. Our Hirsch Values guide everything we do and are an important part of how we work together, serve our customers, and support our communities. In short, Hirsch is your chance for a great future!

Key Responsibilities

• Develop and maintain sound credit policies
• Set customer credit limits that judiciously balance potential risk and reward
• Manage and motivate staff to generate the maximum collection potential
• Analyze and interpret credit reporting from Dun & Bradstreet and Experian
• Assess credit worthiness of potential new accounts
• Interact with customers to obtain additional credit information to support credit decisions
• Conduct periodic credit reviews of existing customers
• Check for credit visibility on request for extended terms, pre-lien able jobs, and evaluate various adjustments or exception documents
• Analyze trends of high risk accounts, negotiating additional security [collateral] and/or extended payment terms where necessary
• Monitor receivables and collections and provide periodic updates
• Identify accounts requiring collections agency or legal action and coordinate collections with third party contractors
• Implement liens as necessary to delinquent accounts
• Analyze delinquent accounts and prepare report on highest risk accounts including recommendations for resolution
• Negotiate payment programs with delinquent customers
• Approve collection placements
• Approve write-offs
• Ensure control and safeguard practices over customer’s data
• Approve credits and adjustments to customer accounts within company policy limits
• Perform monthly DSO calculation and other AR metrics

Requirements:

Job Requirements

• Working knowledge of current credit market conditions
• Ability to develop customer rapport
• Strong negotiation skills
• Work related experience in the wholesale industry or construction trade
• High School Diploma

Preferred Qualifications

• 7+ years of experience in a Credit and Collections supervisory role with at least 3 direct reports
• PCI Compliance experience
• A Bachelor’s degree in Accounting, Finance, Economics, Business, or other related fields
• Proficiency in PC applications, including MS Office suite
• Knowledge of UCC code
• Strong analytical skills with ability to conduct research, data analysis and resolve complex problems

Benefits

Hirsch offers competitive salaries, ongoing training opportunities and a comprehensive benefits package

Employee

Medical, dental and vision insurance

Profit sharing

401K + employer match

Flexible Spending Account

Long Term Disability

Employer paid life insurance

Employee purchase program

Vacation/Sick/Holiday pay