Credit Recovery Manager

About the role

We are establishing a dedicated credit and collections function to manage our growing ledger of outstanding receivables, currently running at approximately £30,000 in weekly arrears across a book of 1,000 invoices. This is a leadership role for someone who thrives on building operations from the ground up, turning a reactive problem into a structured, commercially focused recovery process.

What you will be responsible for

• Owning the end-to-end collections cycle, from first overdue notice through to legal escalation and enforcement
• Designing and implementing a tiered dunning process with clear escalation triggers and timelines
• Managing a portfolio of overdue accounts, prioritising by value, age, and recovery likelihood
• Issuing letters before action and managing small claims and county court proceedings via Money Claim Online
• Working closely with the parent company's finance and operations teams to ensure accurate and timely invoice data
• Building relationships with external solicitors, enforcement agents, and credit reference agencies where required
• Selecting and managing collections software and reporting tools to track recovery rates and cash flow impact
• Reporting weekly on collections performance, aged debt analysis, and forecast recovery against targets
• Identifying root causes of payment failures and recommending upstream improvements to credit terms and onboarding

What we are looking for

• Proven experience in a credit control, debt recovery, or collections role, ideally at a senior or management level
• Strong knowledge of UK debt recovery processes including pre-legal collections, county court procedures, and enforcement options
• Confident communicator capable of firm but professional engagement with debtors across a range of circumstances
• Analytically minded, comfortable working with data to drive decisions and report on KPIs
• Experience with collections or accounting software such as Chaser, Satago, Xero, or similar
• Able to work independently and build a function with limited existing structure or process

Desirable but not essential

• Familiarity with FCA consumer credit regulation and CONC guidelines
• Experience working within or alongside a regulated legal entity
• Background in B2B collections across high-volume, lower-value invoice books

Application Question(s):

• Which accounting or collections software have you used?
• Have you personally submitted claims through Money Claim Online?

Experience:

• credit control, debt recovery, or collections: 3 years (Required)

Work Location: In person