Credit & Termination Field Technician

Description

Credit and Termination Field Technician

Essential Functions and Responsibilities:

• Demonstrates safe, high quality work practice while working as part of a team.
• Complete assigned tasks established within time frames under the direction of the Field Supervisor or Project Manager.
• Provide outstanding customer service by responding promptly and respectfully to internal and external customer needs.
• Deliver all work in an organized, timely manner following company and regulatory standards.
• Identify and report hazardous working conditions to management.
• Adhere to PUC Chapter 56 regulations and company safety polices.
• Preparation and delivery of 72 hour and 48-hour notices of intent to terminate water service for non-payment.
• Perform water service termination and restorations as required.
• Install theft deterrent devices at terminated services.
• Verify and update account information before restoration of service.
• Respond to emergency restorations as required
• Prioritize tasks effectively and work accordingly to assigned schedules.
• Performs other duties as assigned
• Adheres to all company policies and procedures
• Follow all company polices, OHSA standards and mandatory safety practices.

Experience, Requirements and Abilities:

• High School Diploma or equivalent preferred.
• Experience working with or around electric, water or gas meters.
• Previous meter reading or related field experience a plus.
• Comfortable using handheld technology (Mobile Phones, Tablets).
• Interest in construction process; preference toward HVAC, Electrical, Plumbing, Gas Lines, Mechanical Trades, Skilled Laborer Trades, Auto Mechanic Skills, Carpentry and Telecommunications.
• Strong direction skills with the ability to read and navigate maps.
• Physical Ability to lift and carry up to 20 lbs., and walk at a steady pace throughout the work day.
• Valid Driver's License: Must have a clean Driving Record, free of any moving violations within the last five years and without any suspensions (for any reason); minimal non-moving violations (less than three within the last five years).
• Self-motivated with ability to work with little supervision.
• Strong verbal and written communication skills.
• Excellent organizational skills and ability to multi-task.
• Must be willing to work outdoors in all weather conditions applicable
• Professional interaction with both customers and field representatives in a proactive respectful manner.

Physical Requirements:

Individuals must be able to perform the essential functions of the position with or without reasonable accommodation. Individuals with a disability who desire reasonable accommodation should contact the Corporate EEO Officer at 1-800-248-8733.

An Equal Opportunity Employer, including disabled and vets.

Benefits
We offer a competitive range of benefits to support our employees’ health, well-being, and financial security. Medical, dental, and vision benefits are available to all eligible employees on the first day of employment. For more information on the benefits available for this role, please contact the recruiter or hiring manager.

Individuals with a disability who desire a reasonable accommodation can contact the ADA Coordinator by calling 1-833-222-3066. We partner with the Department of Homeland Security/U.S. Customs and Immigration Service to e-Verify all newly hired employees.

An Equal Opportunity Employer.

Please note:

• All job offers are subject to pre-employment drug screening and a background check.
• Unless otherwise noted, we do not sponsor employees for work authorization in the U.S. for this position.

Notice to Agencies: We only accept resumes from recruiters, employment agencies, or staffing services if a Service Agreement has been signed and we have requested recruitment/staffing services for the specific position. Any unsolicited resumes will become the property of the company, and no fees or compensation will be paid to the recruiter, employment agency, or staffing service.