Crew Member

Mission:
The Crew Member is responsible for meeting guest's need through our Values:

• We A.C.T. Guest First - develop behaviors to effectively model "We A.C.T. Guest First" with internal customers and guests.
• We are Clean and Attractive - learn the importance of maintaining a clean and attractive work environment and appearance.
• We are Fast - identify what is needed to create an environment where all employees share in the responsibility of exceeding guest satisfaction.
• We Always Deliver High Quality - learn what is meant by quality and how to demonstrate behaviors that support the consistent delivery of quality products.
• We Enjoy Working Here - explore the conditions that allow employees to gain personal, guest, and organizational satisfaction. Able to recite the values and value proposition

Duties & Responsibilities:
Sales and Profits

• Greets and engages each Guest, ability to suggestive sell to Guests and potential Guests.
• Demonstrates Attentive, Cheerful and Timely (A.C.T.) standards for service.
• Provides product samples to all potential Guests.

Product Quality

• Delivers High Quality product every time.
• Maintains and delivers high quality products using the PACE system.
• Demonstrates knowledge of products and service.

Service

• Uses Wow! Service to enhance the Guest's experience.
• Works with other team members to pro-actively react to the Guest's needs.
• Models and promotes the culture.

Housekeeping

• Maintains bakery cleanliness during shift.
• Follows the bakery-cleaning schedule.
• Demonstrates a "clean-as-you-go" philosophy.

Training

• Able to certify on all crewmember positions.
• Creates all products to standard.

Policies and Procedures

• Follows procedures outlined in the Operations Manual.
• Follows cash control and security policies.
• Knowledgeable in register discounts and promotions.
• Maintains safe and healthy workplace conditions for Guests and other Crew Members.
• Reports accidents and incidents to Bakery Management immediately.

Critical Skills:

• Delivers WOW! Service and A.C.T. Guest First
• Teamwork & Interpersonal Communication Skills
• Honesty and Integrity

Essential Physical Requirements:

• Ability to communicate with Guests and co-workers.
• Ability to perform functions of addition and subtraction and make correct change.
• Ability to process information through the POS register system.
• Ability to lift up to 50lb bags or pull 35lb batches of dough from the mixer (if working in a scratch bakery)
• Ability to lift up to 35-pound boxes of frozen products.
• Ability to work in a warm environment (ovens) and react to buzzers and timers.
• Ability to climb ladders and bend at the waist to clean equipment.
• Ability to use hands, arms, shoulders and back to produce rolls for up to 4-hour periods (if working in a scratch bakery).
• Ability to work around industrial strength cleaners.
• Ability to weigh and measure baking products.
• Ability to stand for up to 4 hours without a break.
• Ability to operate the mixer, if over 18 years of age (if working in a scratch bakery)

Professional Background:

• Must be at least 18 years of age and have valid work permit if required by law.
• Retail or food experience preferred, but not required.
• Excellent interpersonal communication skills and a strong interest in Guest service.

Job Types: Full-time, Part-time

Pay: $20.00 - $20.50 per hour

Benefits:

• Employee discount
• Flexible schedule
• Food provided
• Paid time off
• Paid training

Shift:

• Day shift
• Evening shift
• Morning shift

Ability to Commute:

• Rancho Santa Margarita, CA 92688 (Required)

Work Location: In person