Crisis Advocate

Crisis Advocate

Location: Santa Fe, New Mexico

Compensation: $18-$22 per hour

Status: Non-Exempt

Reports to: VP of Client Services

Esperanza Shelter is seeking a compassionate Crisis Advocate to provide trauma-informed case management and advocacy services for survivors of relationship violence, stalking, sexual assault, and human trafficking. As our Crisis Advocate, you'll be instrumental in supporting residents in our emergency shelter and housing programs while ensuring their safety and well-being.

At Esperanza Shelter, HOPE drives everything we do. For over 40 years, we've provided the Santa Fe community with secure shelter, counseling, advocacy, and comprehensive services for those affected by domestic violence. Through prevention education, therapy, life skills training, and group support, we create an environment where survivors can rebuild their lives with dignity and compassion. The ideal candidate is a strong and effective communicator who is proficient with technology, demonstrates patience in challenging situations, and is self-motivated to serve our community.

We offer an incredible benefits package designed to support your well-being. You start accruing generous paid time off on your first day and enjoy 12 paid holidays annually, including your birthday! We invest in our team's health with comprehensive medical, dental, and vision coverage. Employee health insurance is 100% company-paid, and we provide 100% company-paid health insurance for dependents under 15. You'll also have access to an amazing Employee Assistance Program (EAP) for additional support when needed. For your financial future, we offer a 403(b) retirement plan to help you secure long-term stability.

Job Summary

• Provides trauma-informed case management and advocacy services
• Manages crisis calls and determines program eligibility
• Conducts safety planning and ongoing interventions
• Maintains shelter security and resident support
• Coordinates resident move-in/move-out assistance

Duties and Responsibilities

• Manages resident caseload providing advocacy and goal-related support
• Communicates and enforces shelter guidelines
• Conducts regular safety checks and monitors facility security
• Maintains facility cleanliness and organization
• Documents all services from intake to discharge
• Participates in required meetings and trainings

Essential Job Functions

• Maintains security of shelter property and residents
• Models non-violent conflict resolution techniques
• Maintains accurate resident files and statistics
• Practices appropriate self-care strategies
• Coordinates with shelter staff and leadership
• Adheres to agency policies and procedures

Qualifications Required

• Associate's degree in Social Work, Psychology, or related field
• One year experience in related field
• Valid New Mexico Driver's License
• Strong communication skills
• Ability to lift up to 50 lbs

Preferred

• Bilingual (Spanish/English, Tewa/English, or ASL/English)
• Two to three years' experience
• Domestic violence advocacy experience
• Experience with diverse populations
• Critical thinking and analytical skills

Competencies

• Crisis intervention expertise
• Case management skills
• Professional boundaries
• Computer proficiency
• Documentation accuracy
• Cultural competency

Work Environment and Physical Requirements

• On-site position at Santa Fe location
• Regular standing, sitting, and computer use
• Light to moderate lifting (up to 50 lbs)
• Ability to adjust to various noise levels and temperatures
• May require bending, crawling, climbing for facility maintenance

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Benefits:

• 403(b)
• Dental insurance
• Employee assistance program
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person