Crisis & Assessment Case Manager

Job Summary

The Crisis & Assessment Case Manager provides immediate, short-term, and solution-focused support to families with children experiencing homelessness or housing instability. This role responds to families that came in due to a housing crisis - stabilizing families placed in Overflow, cot space, or temporary accommodations. The position ensures a smooth transition into emergency shelter or refers families to the Diversion department.

Using trauma-informed and solution-focused practices, the Case Manager conducts assessments, creates rapid transition plans, and coordinates services to reduce trauma, increase stability, and support long-term housing outcomes.

The Crisis & Assessment Case Manager serves as a critical link between crisis response, shelter operations, diversion services, and longer-term case management supports.

Essential Duties & Responsibilities

Crisis Response & Assessment

• Respond to crisis situations involving families with children experiencing homelessness or housing instability.
• Apply trauma-informed care and solution-focused practices when engaging families experiencing stress, confusion, and/loss.
• Conduct crisis assessments and prescreenings to determine immediate needs, safety concerns, and appropriate placement.
• Answer, return, and document hotline calls related to family homelessness and crisis referrals.

Follow-Up & Stabilization

• Follow up and meet with families from the previous night, including those referred by the Crisis Case Manager and placed in cot space, Overflow, or other temporary accommodations.
• Provide ongoing support to families until they successfully transition into emergency shelter, are diverted, or other housing solutions.
• Meet with assigned families at least twice per week to monitor progress, address barriers, and update transition plans.

Transition Planning & Shelter Coordination

• Create quick, short-term transition plans for families placed in Overflow or Crisis Room or cot space.
• Coordinate with the Emergency Shelter Team to support timely transitions into Family Gateway North.
• Complete room checks to ensure family safety, appropriateness of placement, and compliance with shelter standards.
• Provide supplies and basic necessities to families as needed during crisis stabilization.

Diversion & Referrals

• Refer families to Diversion Case Managers when appropriate to explore safe alternative housing options.
• Make referrals for CAS enrollment, and documentation attainment assistance.
• Coordinate with internal and external partners to ensure continuity of care and warm handoffs.

Case Management & Self-Sufficiency Support

• Provide short-term case management focused on stabilizing families and reducing barriers to housing.
• Support families in increasing income through employment referrals, workforce programs, or benefits navigation.
• Assist families with enrolling children in school and coordinating educational stability services.
• Support families in applying for mainstream benefits (e.g., SNAP, TANF, Medicaid).
• Assist with applications for missing or replacement vital documents (birth certificates, IDs, Social Security cards, etc.).

Documentation & Communication

• Maintain accurate, timely, and thorough case notes, assessments, referrals, and follow-up documentation.
• Communicate effectively with crisis staff, shelter teams, diversion case managers, and leadership to ensure coordinated care.
• Participate in case conferencing and team meetings as required.

Pay: $42,000.00 - $45,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Mileage reimbursement
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance

Work Location: In person