Crisis Case Manager II

Description

Crisis Case Manager II
Location: Hanford, CA
Position Type: Full-Time Salary Range: $25.96 – $27.54 per hour

Join Our Mission

At Kings View, every role contributes to something bigger — improving lives and strengthening communities. We are committed to providing behavioral health and social services to those with limited resources, guided by compassion, excellence, and respect.

Position Overview:

Kings View is seeking a Crisis Case Manager II to join our Mobile Crisis Response Team (MCRT). This role provides field-based crisis intervention and care coordination services to individuals experiencing mental health crises.

Working with minimal supervision, this position responds to non-life-threatening crisis calls, conducts assessments, coordinates care, and supports individuals in stabilizing within the community. The Crisis Case Manager II also serves as a lead resource for Crisis Case Manager I staff.

Key Responsibilities:

Crisis Response & Care Coordination:

• Respond to mobile crisis calls and provide non-clinical care coordination
• Conduct intake assessments and evaluate client needs
• Develop post-crisis engagement and stabilization plans
• Provide follow-up support within 72 hours
• Assist clients in accessing services and community resources

Client Support & Advocacy:

• Support individuals with SMI and SUD
• Provide linkage to community resources and treatment services
• Accompany clients for warm hand-offs when needed
• Assist clients in navigating referrals

Documentation & Compliance:

• Complete documentation within required timeframes
• Maintain accurate records in systems such as SmartCare and OnePoint
• Ensure compliance with COA, HIPAA, CCBHC, and CalAIM standards

Team Collaboration & Leadership:

• Provide guidance and support to Crisis Case Manager I staff
• Communicate effectively with supervisors and team members
• Collaborate with community partners

Crisis & Safety:

• Utilize de-escalation techniques and crisis intervention strategies
• Respond appropriately to high-risk situations
• Follow safety protocols and coordinate with emergency services

General Duties:

• Work flexible schedules, including evenings and weekends
• Perform other duties as assigned

What You’ll Bring:

Required:

• Associate Degree in Social Work, Psychology, Human Services, or related field
• Four (4) years of relevant experience (or equivalent)
• Current associate-level licensure (ASW, AMFT, or APCC)
• National Provider Identifier (NPI) or ability to obtain
• Valid California Driver’s License (Class C)

Preferred Qualifications:

• Bachelor’s Degree
• Substance use experience
• Bilingual English/Spanish

Professional Attributes:

• Compassionate and empathetic
• Strong problem-solving skills
• Organized and dependable
• Ability to remain calm in crisis situations

Pre-Employment Requirements:

• Background check
• Drug screening
• Live Scan

Equal Opportunity Employer:
Kings View is an Equal Opportunity Employer.

ADA Statement:
Reasonable accommodations provided in accordance with law.