Crisis Clinical Supervisor

Job Summary

Open Arms Outpatient Counseling Services is seeking a dedicated and detail-oriented Clinical Supervisor to provide oversight, quality assurance, and leadership across our Mobile Crisis Response (MCR) and Community Stabilization (CS) programs.

In this role, you will ensure that all clinical documentation meets internal standards as well as DBHDS, DMAS, CARF, and Medicaid regulatory requirements. The Clinical Supervisor will support clinical staff, coordinate client assignments, monitor documentation timelines, and serve as a key point of contact for Clinical Assessors.

This position plays a critical role in maintaining compliance, supporting staff performance, and ensuring the delivery of high-quality, person-centered behavioral health services.

ResponsibilitiesClinical Documentation Review & Quality Assurance

Review clinical documentation (Initial Assessments, ISPs, General Needs Assessments, Prescreenings, etc.) for accuracy, completeness, and compliance
Ensure all documentation meets DBHDS, DMAS, CARF, and Medicaid standards
Verify medical necessity and adherence to trauma-informed, person-centered care practices
Monitor documentation timelines and follow up on overdue or incomplete records
Conduct routine monthly and quarterly internal audits
Identify trends, gaps, and inconsistencies and implement corrective actions

Clinical Oversight & Staff Support

Serve as a primary point of contact (POC) for Clinical Assessors
Provide guidance and support regarding documentation and clinical expectations
Follow up with staff to ensure corrections are completed in a timely manner
Assist with onboarding and training related to documentation standards

Client Coordination & Workflow Management

Assign clinicians to clients and confirm availability for assessments
Communicate assignments with Intake, Operations, and Administrative staff
Track completion of clinical documentation and update internal client trackers
Ensure smooth workflow between Mobile Crisis Response and Community Stabilization services

Meetings & Communication

Organize and lead monthly Clinical Meetings
Maintain communication across departments regarding assignments and documentation status
Participate in team coordination discussions with leadership and operations

Outpatient Therapy & Documentation

Provide outpatient therapy sessions for Community Stabilization clients as needed
Complete and document clinical notes in Noteable in accordance with agency standards

Faxing & Authorization Support

Submit required documents including SRAs, Crisis Safety Plans, and authorizations
Assist with timely processing of documentation, including occasional weekend support when needed

Staff Coordination & Hiring Support

Assist with interviewing candidates for Clinical Assessor and QMHP roles
Collaborate with leadership on staffing needs and team development

Qualifications

Master’s degree in Social Work, Counseling, Psychology, or related field
Active clinical license (LCSW, LPC, LMFT, or eligible) preferred
Experience in crisis services, Mobile Crisis Response, or Community Stabilization strongly preferred
Strong knowledge of DBHDS, Medicaid, and clinical documentation requirements
Experience with clinical documentation review and quality assurance
Ability to manage multiple tasks, meet deadlines, and maintain organization
Strong communication and leadership skills

Skills

Clinical documentation review and compliance oversight
Knowledge of trauma-informed and person-centered care
Strong organizational and time management skills
Ability to identify documentation errors and provide corrective guidance
Effective communication with multidisciplinary teams
Ability to work in a fast-paced, high-accountability environment

Additional Expectations

Flexibility for occasional weekend work to meet documentation and authorization deadlines
Ability to work collaboratively across departments
Commitment to maintaining high standards of clinical care and compliance

Pay: $41.00 - $45.00 per hour

Education: