Crisis Dispatch Representative

Description:

Fulfilling Career Alert – Join us as a Crisis Support Specialist!

APPLICATION DEADLINE: Monday, April 27th, 2025 at 7:00am CDT.

Position: Crisis Support Specialist

Location: Hays, Kansas

Pay: from $17.61-$20.61 per hour (shift differentials available- earn $1-3 more per hour) | $500 SIGN-ON BONUS

Job Type: Full-time | In-person

Schedule Options: 8a-4pm OR 4pm-12am OR 12am-8am | Rotating days (not swing shift) with alternating weekends | Some holidays as assigned

Why You Should Apply:

Be a part of history. High Plains Mental Health Center is expanding our crisis services—and we want YOU to join our crisis team!

As a Crisis Dispatch Representative (Crisis Support Specialist), you’ll be the backbone of day-to-day operations, ensuring smooth, safe, and compassionate service delivery. You’ll work closely with clinicians, therapists, and crisis responders to provide direct support to patients.

If you’re ready for a rewarding opportunity, and want to be supported by an organization that stands by its mission of being “Here for You,” this is your chance. APPLY TODAY!

What You’ll Do:

• Answer phones and triage calls. Welcome and support individuals in crisis with empathy and professionalism.
• Monitor the Mobile Crisis Response (MCR) team in accordance with safety and communication protocols.
• Monitor the MCR team’s location and safety while they are in the community.
• Assist with patient admissions, including basic triage documentation and release forms.
• Manage schedules: new appointments, rescheduling, cancellations, and backfilling time slots.
• Facilitate communication between staff, clients, and external providers.
• Maintain and organize patient records: scanning, indexing, securely filing, etc.
• Support the patient discharge process to ensure proper continuity of care.
• Follow strict confidentiality and safety guidelines. Participate in ongoing training, including de-escalation, trauma-informed care, and emergency response.

This is a fast-paced role that requires both compassion and composure—ideal for those who thrive in supportive, people-centered environments.

Why Join Us?

At High Plains Mental Health Center, we're here for you — not only for the individuals and communities we serve, but for every member of our team. Our mission drives everything we do, and that includes supporting our employees with the same compassion, dedication, and care we offer our clients.

When you join us, you become part of a purpose-driven organization where your work has a real impact. You’ll provide critical mental health services to those who need them most, while being part of a team that values your expertise, supports your well-being, and invests in your professional growth through continuous learning and career advancement opportunities.

What We Offer:

• Competitive Pay: from $17.61-$20.61 per hour [earn $1-$3 more per hour with shift differentials!]
• Comprehensive Benefits Package:

• Excellent Health, Dental, & Vision Insurance
• Life Insurance
• Paid Time Off & Extended Illness Time
• 403(b) Plan
• KPERS Retirement Plan
• Supplemental Benefits
• HSA & FSA
• Holiday pay [8 hours holiday pay in addition to any hours worked; our Center recognizes 7 holidays]
• Scholarship, work-study, & internship opportunities for employees
• $500 SIGN-ON BONUS [awarded after successful completion of 90-day orientation]
• And more!

Submitting Your Application:

If you’re ready to take the next step in your career and make a difference in the future of mental health services, we want to hear from you! APPLY TODAY!

If you have any questions or need help with documentation, please feel free to contact CAREERS@HPMH.COM.

Requirements:

• Must be at least 18 years old.
• High school diploma or GED required; additional training or education in healthcare, psychology, or human services is a big plus!
• Demonstrated proficiency with technology, including basic computer skills, printers, scanners, and multi-line phones.
• Strong interpersonal skills with a calm, professional demeanor in high-pressure environments.
• Physically & mentally capable of managing crisis situations and emergency response scenarios.
• Must pass required background checks (KBI and KDADS).
• Must comply with TB testing and health screening protocols.
• Must submit a medical clearance confirming fitness to perform job duties or note accommodations if needed.
• Must pass a pre-employment drug screening; may be subject to random drug screen.