Crisis Residential Coordinator

Our vast array of services — educational, employment, vocational, residential, habilitative, and behavioral health — are delivered through a network of national and international affiliates. This allows us to take a comprehensive, holistic approach to improving the lives of every person we serve — those who receive and those who reap the benefits of our innovative, responsive solutions.

Job Description: The Clinical Coordinator oversees a 24/7 crisis residential program for 8 adults (census varies) in a home-like setting at 469 Creamery Way, Exton. Designed as a short-term diversionary alternative to inpatient hospitalization. It provides a supportive environment where individuals can develop personal goals and coping skills to resolve their crisis and successfully transition back to the community. The program provides resources, discharge planning, and follow-up, individual and group therapy, nursing, peer services, and psychiatry to assist with medication management. The coordinator oversees the staff schedule, referrals and admissions to the program, and supervision of staff.

Schedule Details: Full-Time, Monday through Friday; 9:00 am - 5:00 pm

Location: Exton, PA (This is not a remote position)

Program: Crisis Residential

Job Duties:

• Demonstrate knowledge of the organization and management of recovery principles, cultural competency principles, and clinical and/or treatment services for behavioral health clients

• Provide direct supervision to program staff, individually and group-based, regularly

• Maintain 24-hour availability to program staff and management for emergency consultation

• Provide backup supervisory support to other programs, as needed

• Provide direct service to clients as needed

• Ensure all program services are compliant with recovery and cultural competency principles

• Collect outcome data and assess the efficacy of program services

• Provide direct supervisor and the corporate office with a preliminary response to client complaints/grievances

• Conduct continual evaluation of the program and develop strategies to implement performance improvement activities as indicated

• Conduct regular program staff meetings to meet the administrative needs of the program

• Ensure that sufficient in-service training is provided to all program staff, consistent with program and individual staff needs

• Maintain program in full compliance with all applicable licensing standards, contractual requirements, and all agency policies

• Assist supervisor in evaluating program effectiveness and developing annual program plans

• Maintain documentation of program compliance with Performance Improvement indicators, census, and other utilization data

• Stay knowledgeable of all laws, regulations, contractual requirements, and agency policies and procedures governing the operation of their program and standards and ethical principles of the best practice of the behavioral healthcare relevant to their program

• Maintain professional relationships with clients, payers, and community support service representatives and agencies

• Participate in interagency meetings and represent the agency in an effective and professional manner

• Develop formal proposals to meet developing and ongoing program needs

• Ensure program operating costs are within budget and monitor program spending and unnecessary costs

• Maintain effective and efficient communication with direct supervisor and administrative staff, as required

• Become familiar with staff performance evaluation processes and document staff compliance with requisite performance standards
• Maintain compliance with all required training requirements
• Complete all required training as per Professional Development Plan
• Report all incidents through the incident management system in a timely and effective manner
• Be willing to assist with the development of the expansion of services or with the development of new services
• Monitor all inventory of program equipment, furnishings, and other property, reporting any need for replacement or repair in a timely manner
• Obtain and submit all billing forms and all necessary clinical documentation from all staff on the established schedule
• Verify the accuracy of all payroll and billing documentation prior to submission
• Interface with the Accounting Department as needed to resolve billing problems that require program intervention
• Become knowledgeable and provide staff and clients with information regarding access to community resources, facilitating access as necessary or needed.

Minimum Requirements:

Education: Master’s Degree in a clinical behavioral health discipline

Experience: Three years post-degree experience in the behavioral health field, with one year of increasing supervisory responsibility.

Licensure/Certifications: Licensure/Certification Preferred (LPC, LMFT, LCSW)

Required Clearances: Pennsylvania Child Abuse, Criminal and fingerprint-based federal criminal history; Verification that employee is not on any Medicaid/Medicare Exclusion list

Note: At the discretion of the Personnel Officer, additional related experience and education may be substituted instead of the requirements specified under Education and Experience

What’s in it for you?

Total Rewards (For Full-Time Employees = >30 hours/week):

• Competitive Pay
• Medical, Dental, and Vision Insurance
• Tuition Reimbursement options
• Flexible Spending Accounts (Health, Dependent, and Transportation)
• Life Insurance
• Disability Insurance
• Paid Time Off
• 403(b) with Employer Match
• Employee Recognition Programs
• Employee Referral Bonus opportunities
• Discounts through “Tickets at Work”
• And More!

Want to learn more?

To learn more about Chimes, and how you can achieve personal and professional growth within a purpose-driven organization, visit us at: https://chimes.org/Careers.

Holcomb Behavioral Health Systems is accredited by the Joint Commission and provides a comprehensive range of services and supports for people with mental health, substance abuse, intellectual and developmental disabilities, and co-occurring disorders throughout southern and central Pennsylvania, central New Jersey, Delaware, and Maryland. Additionally, we provide an array of prevention and educational programs for youth, parents, and adults to encourage healthy choices and lifestyles.

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