Crisis Response Advocate (part time)

Job Summary: Responsible for prevention and intervention services for victims of crime, including domestic violence and sexual assault. Services include individual and group facilitation. While primarily working with clients (adults and/or children) on-site at Prevail, Advocates will also have the opportunity to serve families who have experienced crime or abuse through tele-advocacy and mobile (off-site) advocacy.

Key Areas of Accountability

1. Client Services

A. Responsible for working in conjunction with staff to provide intervention and follow-up services to clients as needed, which may include (but are not limited to): intake assessment, community referrals and resources, court advocacy, assistance in filing protective orders, completing safety and action plans, and inter/intra-agency networking and advocacy on behalf of the victim.

B. Responsible to serve as a reference guide for the community in the areas of victim resources and violence prevention, by direct referrals for clients, and through public presentations and participation in community organizations.

C. Responsible for completing 24-hour on-call crisis line shifts as scheduled and approved by the Advocacy Supervisor.

D. Responsible for collaborating with Prevail staff, other agencies, groups, organizations, and individuals to identify and develop prevention/intervention services for victims of crime and other populations within the community, as needed.

E. Responsible for coordination and supervision of volunteers and interns assigned to their programs.

F. Responsible for adhering to all agency policies and procedures.

G. Responsible for all other duties as assigned by the Advocacy Supervisor.

H. Provide and support Primary Prevention education to community members, professionals, and/or school based programs and personnel with the intent to end violence in our community.

Reporting and Record Keeping

• Responsible for maintaining client files to include group attendance records, evaluating group participants and monitoring participant progress.
• Responsible for preparing and presenting pertinent and appropriate information regarding clients to staff at weekly case staffing meetings.

Minimum Job Qualifications

1. Education: Bachelor’s Degree in counseling, psychology, criminal justice or related field; or a combination of experience, education and/or training equivalent to a four year degree.

2. Work Experience: Two years of experience in victim assistance or related field. Experience working with outlook, word and excel is preferred.

3. Working Conditions: Normal office environment with little, if any, discomfort due to heat, dust, noise, etc. Position does require sitting for long periods of time. In addition, this position requires that the employee be able to drive (reliable transportation) and meet the agency’s driver insurability requirements.

4. Training Requirements During Employment: Twenty six hours (at a minimum) of continued personal and professional growth by education yearly about current events, industry trends, and participation in professional training and conferences as approved by the Advocacy Supervisor. Maintain certifications, if needed.

5. Characteristics, Skills and Abilities:

A. Adaptability: The degree to which the employee is able to be effective with a diversity of people in varying environments and with varying tasks and responsibilities.

B. Initiative: The degree to which the employee actively attempts to influence events to achieve goals, initiate and maintain activity to achieve goals or assignments.

C. Innovation: The degree to which the employee is able to generate and/or recognize imaginative or creative solutions and apply them to accomplish assignments or goals.

D. Tolerance for Stress: The degree to which the employee maintains acceptable performance under pressure and/or conflict (e.g. time pressure, job responsibilities) and relieves stress in a way that is acceptable to the organization.

E. Work Standards: The degree to which the employee sets goals or standards of performance for himself or herself; self-imposes standards of excellence without imposition of standards by others.

F. Teamwork: The degree to which the employee works effectively with individuals, teams or work groups to accomplish assignments or goals; performs in a manner that respects the needs and contributions of others.

G. Planning and Organization: The degree to which the employee establishes a course of action in order to accomplish assignments or goals.

H. Judgment: The degree to which the employee is able to make decisions and develop courses of action that are based on logical assumptions and that reflect factual information.

I. Written Communication: The degree to which the employee is able to clearly express ideas in writing which demonstrate sound knowledge of grammar, language,organization and terminology befitting the intended audience.

J. Oral Communication: The degree to which the employee is able to verbally express ideas or convey information clearly and effectively in any situation.

K. Problem Solving: The degree to which the employee is able to secure relevant information, evaluate available data and their relationships to identifiable key issues and assess their impact on situations or problems. If necessary, determine alternative courses of action that will have non-detrimental effects.

L. Client Service: The degree to which the employee makes an effort to listen to and understand the client (both internal and external) to determine or anticipate client needs, giving high priority to client's welfare and satisfaction.

M. Follow-Up: The degree to which the employee monitors the results of delegated assignments, his or her own assignments, goals or projects.

N. Knowledge: The degree to which the employee demonstrates knowledge of chemical dependency/substance abuse, group dynamics and facilitation, domestic violence and/or abuse issues, issues related to victims of violent crime, crisis management skills, family systems, and community resources.

Pay: $20.38 - $21.64 per hour

Benefits:

• 403(b)

Work Location: In person