Crisis Triage Center Clinical Manager

Crisis Triage Center Manager

Full-Time, Onsite (includes community outreach)

Hiring Range: $97,125.60 - $123,849.44 Per Year

$10,000 Sign-On Bonus*

• Comprehensive Coverage: Health, Dental & Vision
• Generous PTO: Up to 19 days + 2 mental health days + 10 holidays (pro-rated for part-time)
• Fully Paid YMCA Membership for you and eligible family members
• Company-Paid Life & Disability Insurance
• Student Loan Assistance & Professional Development
• 403(b) Retirement Plan with Company Contributions
• Employee Assistance Program (EAP)
• Pet Insurance
• Free Wellness App (2MorrowHealth)
• Collaborative, Supportive Team Environment

Kitsap Mental Health Services (KMHS) is hiring a Clinical Manager to provide clinical and administrative leadership for our Crisis Triage Center, a 24/7 program serving community members in acute need. In this role, you will oversee multidisciplinary teams, ensure coordinated and high‑quality crisis care, and strengthen partnerships across internal programs and community systems. You will balance operational oversight with hands‑on clinical leadership to support safe, responsive, and recovery‑oriented services. If you are passionate about crisis intervention and behavioral health leadership, we encourage you to apply.

Primary Responsibilities:

• Collaborate with the Director of Residential & SUD Programs to ensure coordination and continuity of care across services and smooth transitions for clients.
• Provide consistent supervision, leadership, and support to clinical and operational staff, emphasizing quality care, professional growth, and accountability.
• Recruit, hire, onboard, and develop qualified staff; provide mentoring, supervision, and timely performance evaluations.
• Partner with leadership and staff to establish annual program goals and ensure contract compliance; participate in Quality Program Reviews.
• Implement and uphold KMHS administrative and clinical policies and procedures.
• Monitor clinical documentation to ensure accuracy, timeliness, and compliance with agency and regulatory requirements.
• Assess client and community needs and support service development to address emerging trends and gaps in care.
• Represent KMHS in the community and serve as a liaison to social service and community partners.
• Monitor legislative and regulatory changes to ensure program compliance with applicable statutes and standards.
• Participate in developing and implementing treatment philosophy and evidence‑based modalities appropriate to the program’s level of care.
• Support community engagement and agency community relations activities.
• Provide leadership in community‑based crisis services to strengthen engagement and collaborative response.
• Foster positive staff morale by addressing concerns promptly, supporting clear communication, and providing visible leadership.

Minimum Qualifications:

EDUCATION: Master's degree in psychology, social services, or Behavioral Health.

EXPERIENCE: Minimum 5 years’ community mental health experience. Proficient in providing individual supervision to clinical staff and possess at least two (2) years of leadership experience in behavioral health.

This position requires driving clients in a personal vehicle on behalf of the agency. Incumbent must meet all agency driving requirements, including being at least 21 years old, having been licensed for a minimum of three years, successfully completing a motor vehicle history check, possessing and maintaining a current, valid driver’s license in the state of Washington, and having reliable, insured transportation.

LICENSURE: Agency Affiliated Counselor Registration.

Must meet and maintain the definition of a Mental Health Professional as defined in WAC 388-877-0500.

Preferred Qualifications:

EXPERIENCE: Experience in co-occurring disorders treatment, individual and group therapy, and crisis intervention. Healthcare leadership knowledge and experience in managing 24/7 multidisciplinary teams.

LICENSURE: Washington License (LICSW, LMFT or LMHC), able to provide licensure supervision.

Performance Requirements:

KNOWLEDGE:

• Maintain a working knowledge of current trends in community mental health.
• Maintain a working knowledge of effective leadership in healthcare

SKILLS:

• Must be able to effectively document using both handwriting and agency recognized computer word processing formats.
• Excellent interpersonal and verbal skills.
• Excellent Communication skills - Communicates clearly and concisely.
• Computer skills - The ability to operate a personal computer, fax machine, printer, and copier proficiently. Familiar with EHR.

ABILITIES:

• Ability to deescalate potentially volatile situations with clients.
• Able to assist in building positive working relationships with staff of all agency departments.
• Ability to develop clinical programming

Equipment Operated: Standard office equipment including computers, fax machines, copiers, printers, telephones, etc. Ability to drive a motor vehicle.

Work Environment: Residential Treatment Facility.

Mental/Physical Requirements: While performing the job duties, the employee is required to walk, sit, use hands and fingers. Reach with arms, talk, or listen. Peripheral vision is also required for this position. Frequent mobility and/or sitting required for extended periods.

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  A sign-on bonus is a form of compensation for a new employee in addition to their established salary. Bonus amounts are prorated by FTE, and any changes to FTE before all bonus installments are paid may alter the total payout.

Our recruitment processes are designed to prevent discrimination against our people regardless of gender identity or orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any aspect which makes someone unique.