Critical Incident Analyst

CIC Analyst | TSA – DHS Opportunity

Location: 100% Remote

Clearance: Minimum Public Trust Required

Job Type: Full-Time

Target Salary Range*: $75,000 - $90,000.

• This represents the potential salary range for this position depending on education level, years of experience and/or certifications in addition to other position specific requirements which may impact salary

Required Skills:

• Executes day-to-day operational functions of critical incident management services providing continuous 24x7x365 monitoring, coordination, and incident handling.
• Performs real-time monitoring, incident declaration, severity assessment using approved SOPs, incident bridge initiation and management, and stakeholder notification throughout the incident lifecycle.
• Coordinates restoration activities across technical teams, vendors, and federal stakeholders while maintaining situational awareness of enterprise conditions.
• Responsible for accurate and timely documentation, standardized tracking and reporting in approved systems, execution of escalation procedures, and direct support to root-cause analysis and post-incident reviews.
• Enables continuous refinement of incident criteria, identification of recurring and systemic issues, and proactive remediation of major technical deficiencies.

Required Qualifications:

• 4-7 years of relevant experience.
• Degree Requirements: Associates degree in a computer related field.