CRM and Retail Trainer, North America

About the Company

Founded in 1997 by Thierry Gillier, Zadig&Voltaire has redefined the very essence of luxury for a new generation. It is an exciting, highly successful French brand offering luxury fashion for women, men, and kids. Indifferent to the norms, dictates, and codes of traditional luxury, the House has revealed over time its passion for freedom, an aspiration that fuels its creativity and perpetuates its audacity. Influenced by musical worlds, steeped in contemporary art, and distinctly Parisian, the brand has made duality its signature. The spirit of the brand is eternally youthful, encouraging its community to cherish uniqueness. Zadig&Voltaire emphasize the importance of expressing yourself, loving yourself, and cultivating an independent mind, to be free, again and again! Zadig&Voltaire is dedicated to nurturing the talents of tomorrow and supporting the development of its employees' skills in all the countries where the brand is present. Just like its founder, Zadig&Voltaire is an artistic company where employees are encouraged to be entrepreneurial and agile in a context of strong growth. Zadig&Voltaire fully embraces the complex challenges of the 21st century by actively engaging in its global sustainability program VoltAIRe. As an evolving global brand, Zadig & Voltaire is looking for talented people to get involved.

Website : http://zadig-et-voltaire.com

About the Role

Responsible for CRM across Retail and Digital, support all of North America in deepening our client loyalty across all DTC channels, as well as Training of our Retail Store Teams. Trainings provided, via the platform, range from brand, selling, product knowledge and styling, to CRM, operations, and any other company initiatives. This team member is also responsible for being a brand ambassador and contributing to activities that build culture. The CRM & Retail Trainer must have a commitment to inspiring and educating.

Responsibilities

CRM

• Partner with North America Senior Leadership and Global CRM Team to understand the road map and key priorities, directly leading all initiatives that drive customer loyalty and improve our client segmentation.
• Understand current CRM standing across all DTC channels, pick up current processes while developing strategies and initiatives to continue our focus around deepening client loyalty and enhancing our customer journey.
• Employ data-driven insights and have an interactive approach to enhance and optimize content, experience, segmentation, strategy, and key actions around our customer journey. Infuse strategy and actions across the region.
• Maintain the North America roadmap of CRM tools, capabilities and programs. Communicate needs and align with both the Senior Management and the Global CRM teams on prioritization, timelines, and resources needed.
• Identify dependencies and define ROI.
• Build a program tracker as a centralized source of status information. Share updates regularly via deck overviews, quarterly.
• Champion, educate and train teams on data capture and CRM tools (CRM Portal, Power BI, Salesforce, Clienteling App) alongside leading the strategic overview.
• Partner with Digital, Marketing, Merchandising and Retail teams to enhance and improve our customer journey across DTC, helping to define new ways to segment communication that speaks with personalization and inspiration to our customers.

Training

• Define and initiate training materials that support the life cycle of the employee journey from onboarding, to brand and product knowledge, selling and styling, clienteling, etc.
• Partner with HR to help develop our leaders: programs to support their growth and ability.
• Maintain the Retail onboarding program, which is to be utilized at all levels across retail stores.
• Create and launch a successful ‘Manager in Training’ Program.
• Create and launch product knowledge and styling videos consistently, prior to deliveries arriving (full-price and off-price).
• Create and facilitate seasonal product and style trainings in Bloomingdale’s.
• Build exciting and innovative ways to communicate and inspire teams on brand awareness, events and local activations in partnership with Marketing, Regional Field Leaders and Senior Management.
• Manage team members in stores with a DOR in training.
• Be a key brand ambassador across North America.

Retail Events

• Lead all in-store events in partnership with General Managers, Regional Field Leaders, VP of Retail and the Marketing team.
• Define activations and find location partnerships that align with our brand, drive customer engagement and ultimately drive sales.
• Elevate our in-store event strategy. Train store teams to properly execute events.
• Create any content needed, alongside Marketing, to drive customer engagement.
• Responsible for maintaining and staying within budget guidance.

Qualifications

• Prior experience in CRM and/or Retail Training is a must.
• Understanding and advanced user in software programs like Excel, PowerPoint, Canva, Power BI, Salesforce, and/or any other relevant platforms.
• Proven experience in analyzing data to then extract opportunities and define key actions that impact change and drive results.
• Leads with a client-centric mentality.
• Self-driven, results-oriented, curious, highly organized with an attention to detail, and strong communication skills are a must. A true self-starter.
• Proven experience being a cross-functional leader within an organization, supporting a collaborative effort on driving key initiatives.

Experience

• At least 2 years in corporate CRM and/or Training capacity supporting retail store teams and or headquarters.
• Prior CRM experience is preferable.

Equal Opportunity Statement

Zadig & Voltaire is an Equal Employment Opportunity employer. The Human Resources Department will review your application and resume. If you match the requirements for the position, we will reach out to you directly.