CRM Business Analyst

• Minimum 7 to 8 years of experience in BA role.
• Analyze submitted requirements and identify key business needs.
• Collaborate with IT-PM and business teams to define scope and understand current vs. proposed processes.
• Conduct meetings with stakeholders to gather detailed information for change requests.
• Suggest process improvements and propose To-Be workflows or wireframes.
• Prepare BRD/DOU/User Stories and coordinate reviews and approvals with IT and business teams.
• Update documents as per feedback and approvals.
• Support PM during SIT/SAT and assist business users during UAT.
• Perform impact assessments for proposed changes when required.
• Support teammates on other projects as needed.
• Maintain and update daily task status.
• Bachelor degree in Computer/IT related fields.
• Should have prior experience in the IT domain

Job Type: Full-time