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Confidential

Job Summary:We are seeking a highly skilled and experienced CRM Developer Manager to lead the development, customization, and optimization of our Customer Relationship Management (CRM) platform. The ideal candidate will oversee a team of CRM developers, collaborate with cross-functional departments, and ensure the CRM system supports business goals, customer engagement, and sales operations effectively.&nbsp;Key Responsibilities:<ul><li>Lead CRM Development: Manage and mentor a team of CRM developers, setting priorities and overseeing project delivery timelines.</li><li>CRM Customization &amp; Integration: Develop, configure, and maintain CRM components (workflows, reports, dashboards, plugins, APIs).</li><li>Technical Leadership: Set technical standards, code review processes, and ensure high-quality code across the CRM team.</li><li>Business Requirements Analysis: Work closely with sales, marketing, and customer support to gather and translate business requirements into technical solutions.</li><li>System Optimization: Monitor CRM performance, troubleshoot issues, and implement system upgrades and patches as needed.</li><li>Data Management: Oversee CRM data quality, integrity, backups, deduplication, and compliance with data protection regulations.</li><li>Training &amp; Support: Provide end-user support, create documentation, and lead training sessions when new CRM features or processes are introduced.</li><li>Vendor Coordination: Collaborate with CRM vendors or third-party integrators when necessary.</li></ul>&nbsp;Qualifications:<ul><li>Bachelor’s degree in Computer Science, Information Systems, or a related field (Master’s preferred).</li><li>5+ years of hands-on CRM development experience, with at least 2 years in a managerial or lead role.</li><li>Proficiency in CRM platforms such as Salesforce, Microsoft Dynamics 365, Zoho CRM, or HubSpot (specify based on your tech stack).</li><li>Strong experience with API integrations, custom scripting (JavaScript, Python, or similar), and database management (SQL, NoSQL).</li><li>Familiarity with DevOps tools and agile development methodologies.</li><li>Excellent communication, leadership, and problem-solving skills.</li><li>Knowledge of data protection laws (e.g., GDPR, CCPA) is a plus.</li></ul>&nbsp;Preferred Skills:<ul><li>Certifications in the relevant CRM platform (e.g., Salesforce Certified Developer, Microsoft Certified: Dynamics 365 Developer).</li><li>Experience with marketing automation platforms (e.g., Pardot, Marketo, Mailchimp).</li><li>Strong project management capabilities (e.g., using tools like Jira, Trello, Asana).</li></ul>&nbsp;

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CRM Developer Manager

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