CRM Executive

Job Title: Customer Relationship Management (CRM) Executive

Work Location: Dubai, UAE

Role Summary:

The ideal candidate will be responsible for managing customer leads, coordinating closely with dealer networks across the UAE, and ensuring timely lead assignment and follow-up to support sales growth and customer satisfaction.

This role requires excellent communication skills in English & Arabic, strong time management, attention to detail, and the ability to work in a fast-paced environment. The CRM Executive will play a key role in maintaining smooth coordination between customers, dealerships, and internal sales teams.

Key Responsibilities:

• Generate, manage, and track sales leads received through various channels including website inquiries, phone calls, campaigns, and digital platforms.
• Assign leads promptly to the appropriate dealers across the UAE based on territory, availability, and business requirements.
• Monitor lead status and ensure dealers follow up with customers within the required turnaround time.
• Conduct regular follow-ups with dealers to track lead progress, conversion status, and customer feedback.
• Make outbound and inbound calls to customers for lead qualification, appointment confirmations, follow-ups, and customer engagement.
• Communicate professionally with customers and dealers through emails, calls, and CRM platforms.
• Maintain accurate customer records, lead updates, and activity logs in the CRM system.
• Prepare daily, weekly, and monthly reports related to lead generation, conversions, dealer performance, and response times.
• Coordinate with sales and marketing teams to support campaigns, promotions, and customer retention activities.
• Ensure high levels of customer satisfaction through timely responses and effective communication.
• Escalate unresolved issues or delayed dealer responses to management when necessary.
• Support continuous improvement of CRM processes and customer experience standards.

Skills & Requirements:

• Minimum of 1 year experience in CRM, customer experience, or customer support roles within automotive industry in UAE
• Experience using CRM systems and customer databases (automotive CRM experience preferred)
• Excellent communication skills in English & Arabic (spoken & written)
• Strong analytical and reporting skills
• Customer-focused mindset with strong problem-solving abilities