CRM Executive (UAE Nationals, Emirati Only)

A CRM Executive in the UAE is responsible for managing the company’s customer relationship management system, driving customer engagement, and supporting sales/marketing with data-driven insights.​

Below is a UAE‑relevant JD you can copy‑paste and customize.

Position details

• Job Title: CRM Executive
• Location: UAE (Dubai/Abu Dhabi/Sharjah, as applicable)​
• Department: Marketing / Sales / Customer Experience
• Reports to: CRM Manager / Marketing Manager / Sales Director​

Role summary

• Manage and optimize the company’s CRM platform to support customer acquisition, engagement, retention, and reactivation.​
• Use customer data and analytics to support targeted campaigns, personalised communication, and management reporting.​

Key responsibilities

• Maintain and update customer, lead, and opportunity data in the CRM, ensuring accuracy, completeness, and data hygiene.​
• Segment databases and prepare targeted lists for campaigns (email, SMS, WhatsApp, in‑app, outbound calls, etc.).​
• Coordinate, set up, and execute CRM campaigns (newsletters, promotions, loyalty/retention offers) and track performance.​
• Generate regular dashboards and reports on leads, pipeline, conversion, customer behaviour, and campaign ROI for management.​
• Monitor customer interactions and feedback through CRM and support teams with follow‑ups and service recovery actions.​
• Work closely with marketing, sales, call centre, and IT to improve customer journeys and system usage.​
• Support user training, basic troubleshooting, and adoption of CRM processes and best practices across the team.​
• Ensure compliance with internal policies and UAE data privacy requirements when handling customer information.​

Requirements

• Bachelor’s degree in Marketing, Business Administration, IT, or a related field.​
• 1–3 years of experience in CRM, customer experience, digital marketing, or sales coordination; experience in UAE/GCC is preferred.​
• Hands‑on experience with CRM tools (e.g. Salesforce, Zoho, HubSpot, Dynamics 365 or similar).​
• Strong analytical skills with good command of Excel and reporting.​
• Good understanding of customer lifecycle, retention, and loyalty concepts, ideally in retail, real estate, e‑commerce, or services.​
• Excellent communication skills in English; Arabic/Hindi/Urdu is an advantage in the UAE market.​
• Detail‑oriented, organized, and able to work in a fast‑paced, target‑driven environment.​

Preferred skills (optional)

• Experience with marketing automation, journey builders, or campaign management tools.​
• Basic knowledge of API integrations or coordination with IT for CRM–website/app integrations.​
• Experience in UAE sectors such as real estate, retail, hospitality, or financial services is a plus.

Job Type: Full-time

Ability to commute/relocate:

• Dubai: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• We are only hiring for UAE Nationals only, Are you Emirati?