CRM Manager (Emirati only)

1. Customer Relationship Management

• Maintain and update customer databases with accurate information.

• Track customer preferences, purchase patterns, and feedback to personalize communication.

• Build long-term customer relationships to increase loyalty and repeat purchases.

2. Sales & Customer Insights

• Analyze customer data to identify buying trends and high-value customers.

• Share insights with the sales and marketing teams to support targeted campaigns.

• Monitor customer lifecycle stages and create retention strategies.

3. Loyalty Program Management

• Manage and grow the brand’s loyalty program.

• Track points, rewards, and redemptions.

• Engage customers through personalized offers based on their perfume preferences.

4. Campaign Management

• Assist in planning and executing CRM email/SMS/WhatsApp campaigns.

• Segment customers for specific product launches or promotions.

• Track campaign performance (open rate, conversion rate, retention rate).

5. Customer Service Support

• Coordinate with retail teams to resolve customer issues or complaints quickly.

• Collect and record customer feedback from stores and online platforms.

• Ensure a smooth customer journey from inquiry to post-purchase.

Job Type: Full-time

Pay: AED15,000.00 - AED20,000.00 per month

Ability to commute/relocate:

• Dubai: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• We are hiring for Emirati only. Is your Nationality UAE?
• In how many days you can join?
• What is your expected salary?