CRM Operations Coordinator

• Monitoring and maintaining support on IT solution.
• Upgrading, installing and configuring new hardware and software to meet company objectives.
• Implementing security protocols and procedures to prevent potential threats.
• Creating user accounts and performing access control.
• Performing diagnostic tests and debugging procedures to optimize computer systems.
• Documenting processes, as well as backing up and archiving data.
• Developing data retrieval and recovery procedures.
• Designing and implementing efficient end-user feedback and error reporting systems.
• Supervising and keeping the track on tickets.
• Keeping up to date with advancements and best practices in IT administration.
• Examining and inspecting programs to track technical issues and come up with solution suggestions and/or recommendations.
• Leads support and guidance to all departments as needed to ensure consistent and smooth system development.
• Identifying, problem solving, troubleshooting as per the requirement.
• Takes Health, Safety & Environment (HSE) lead in ensuring “safe systems of work” and “safe conditions” are in place within area of responsibility.
• Performs other similar or related duties as required or assigned by management.

Job Type: Full-time