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Alzayani Investments

Alzayani Investments is seeking a highly motivated and customer-focused CRM Representative (Bahraini Candidate) to join our team in Rifa, Bahrain. This full-time position offers an exciting opportunity to contribute to the growth and success of our company by effectively managing customer relationships and ensuring a positive customer experience. As a CRM Representative, you will play a crucial role in maintaining and developing strong relationships with our clients, utilising our CRM system to track interactions, manage data, and provide exceptional service. Responsibilities: * Maintain accurate and up-to-date customer information within the CRM system. * Respond to customer inquiries and resolve issues in a timely and professional manner. * Identify and escalate complex customer issues to the appropriate team members. * Proactively identify opportunities to improve customer satisfaction and loyalty. * Collaborate with other departments to ensure seamless customer service delivery. * Generate reports and analyse customer data to identify trends and insights. * Contribute to the development and implementation of CRM best practices. * Adhere to company policies and procedures regarding customer data and privacy. * Participate in team meetings and training sessions to enhance skills and knowledge. * Perform other duties as assigned by management. Qualifications: * Bahraini Nationality is required for this role. * Proven experience in a customer service or CRM-related role is preferred. * Excellent communication and interpersonal skills. * Strong attention to detail and organisational skills. * Proficiency in using CRM software and Microsoft Office applications. * Ability to work independently and as part of a team. * Strong problem-solving and analytical skills. * Ability to multitask and prioritise effectively in a fast-paced environment. * A positive and proactive attitude with a strong customer focus.

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CRM Representative (Bahraini Candidate)

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