CRM support Specialist

Key Responsibilities:

1. Respond to customer queries via live chat, email, and phone calls in a timely and professional manner.

2. Assist users with CRM platform navigation, features, and troubleshooting.

3. Identify, diagnose, and resolve technical and user-related issues.

4. Provide clear instructions and guidance to customers to help them use the system effectively.

5. Maintain accurate records of customer interactions and issues in the CRM system.

6. Escalate complex technical issues to the appropriate teams when necessary.

7. Follow up with customers to ensure their issues are fully resolved.

8. Maintain a high level of customer satisfaction and response quality.

9. Stay updated on CRM features, updates, and internal processes.

Collaborate with internal teams to improve product usability and customer experience.

Requirements:
Proven experience in customer support or CRM support role.

• · Excellent communication skills (verbal and written).
• · Strong problem-solving and troubleshooting abilities.
• · Ability to handle multiple chats, emails, and calls simultaneously.
• · Basic technical understanding of CRM systems or SaaS platforms.
• · Customer-focused attitude with patience and professionalism.
• · Good time management and organizational skills.
• · Ability to work independently and in a team.

Preferred Skills (Optional):

• · Experience with CRM tools like HubSpot, Salesforce, or similar platforms
• · Knowledge of ticketing systems and helpdesk tools
• · Familiarity with SaaS products or tech support environments
• · Multitasking in high-volume support environments

Job Type: Full-time

Pay: Rs70,000.00 - Rs100,000.00 per month

Work Location: In person