CRM Systems Analyst

• Coachable - receptive to feedback and swift on implementing suggestions
• Levelheaded - capability to navigate unexpected challenges with grace and come up with thoughtful solutions; you fully embrace a ‘we-will-figure-it-out’ mindset in chaos
• Resourceful - eager to learn more and develop skills you may not have; and ability to learn new systems quickly and a thirst to learn independently
• Innovative - willing to challenge the status quo, push boundaries, and suggest improvements to existing processes
• Excellent Writing - ability to synthesize, be concise, use the active voice, proofread, and edit
• Analytical and Critical Thinking - ability to collect and analyze relevant information, problem-solve, and make rational decisions
• Prioritization - ability to sequence tasks in order of terms of importance; and willingness to pivot if more important tasks arise
• Relationship Builder - having a natural ability to build candid, honest relationships with our clients and colleagues

• Associate degree in Information Systems, Business Administration, or related field OR
• 2+ years experience with Dynamics 365 CRM / Sales in a functional or admin role
• Bachelor’s in Information Systems, Business Administration, or related field, Preferred.
• PL-200: Power Platform Functional Consultant certification, Preferred.
• MB-210: Dynamics 365 Sales certification, Preferred.
• PL-300: Power BI Data Analyst certification, Preferred.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Hands-on experience with Power BI report and dashboard creation
• Knowledge of CRM data structures and system administration
• Strong communication skills with business stakeholders
• Ability to troubleshoot issues and propose solutions
• Power Automate or ATS integration experience
• Experience in government contracting environments

• Configure Dynamics 365 Sales Hub (forms, fields, business rules, views, security roles)
• Support CRM process improvements and workflow optimization
• Build Power BI dashboards and reports using Dataverse and CRM data
• Support system testing, data validation, and quality improvements
• Train users and provide ongoing application support
• Assist with ATS enhancements and integrations
• Other Duties as assigned.

• While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee may use repeated motions that include the arms, wrists, hands, and/or fingers. The employee is occasionally required to walk, stand for extended periods of time, as well as climb, balance, stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision.

• 40hrs a week Monday-Friday.
• On Call as needed.
• NEGOTIABLE PAY based on capabilities and scope

• Insurance: Health, Vision, and Dental & Retirement Plan
• Time Off