CRM -Transport -female

Job Summary

The CRM Executive is responsible for managing customer relationships, handling client communication, and ensuring high customer satisfaction within transport and logistics operations. The role focuses on coordinating between customers, operations, and management to ensure timely and efficient service delivery.

Key Responsibilities

• Act as the main point of contact for customers regarding transport services
• Handle customer inquiries, complaints, and service requests professionally
• Coordinate with operations, drivers, and dispatch teams to ensure on-time delivery
• Maintain customer records, contracts, and service details in the CRM system
• Track shipments and provide regular status updates to customers
• Resolve service issues and escalate critical concerns when required
• Prepare customer reports, feedback analysis, and performance summaries
• Support customer retention and relationship-building activities

Required Skills & Qualifications

• Bachelor’s degree or diploma in Business, Logistics, or related field
• Experience in CRM, customer service, or transport/logistics operations
• Strong communication and coordination skills
• Basic knowledge of transport operations and documentation
• Proficiency in MS Excel and CRM software

Job Type: Full-time

Pay: ₹30,000.00 - ₹40,000.00 per month

Benefits:

• Provident Fund

Work Location: In person