Cruise Manager

Day One is a boutique operations partner providing tailored staffing and strategic support to leading travel companies globally, with offices in Canada and Egypt. Guided by a "Day One" mindset, the company emphasizes agility, continuous growth, and exceptional execution in every endeavor. Day One is driven by a culture of humility, hunger, and candor, seamlessly integrating with clients’ teams to enhance sales, customer experiences, and operational efficiency. With expertise spanning sales, service, data, and marketing, Day One partners with industry leaders to deliver impactful results.

This is a full-time, on-site Cruise Manager role located in New Cairo. The Cruise Manager will oversee daily operations, ensuring high-quality service and smooth coordination with team members and partners. Responsibilities include managing cruise schedules, optimizing customer experiences, addressing client inquiries, and fostering a collaborative environment. The role also involves liaising with internal and external stakeholders, supporting sales efforts, and upholding company standards in every aspect of operations.

• Experience in operations management, team coordination, and logistics planning
• Skills in customer service, client relationship management, and problem-solving
• Excellent verbal and written communication skills in English; additional languages are a plus
• Strong organizational and time management skills, with attention to detail
• Familiarity with the travel and tourism industry, particularly cruise operations, is advantageous
• Ability to work effectively in an on-site team and collaborate with multiple stakeholders
• Proficiency in using relevant software tools for planning and communication
• Bachelor’s degree in Hospitality Management, Business, or a related field is preferred