CS Rep - Level 1

About Navicore Solutions

Navicore Solutions is a non-profit organization that helps create, restore, and maintain a life of financial wellness through empowered choices. We provide compassionate financial counseling to consumers nationwide in the areas of personal finance, consumer credit, student loans, foreclosure prevention, housing, disaster recovery, bankruptcy counseling and education. Our mission is to strengthen the well-being of individuals and families through education, guidance, advocacy, and support.

You can be a part of our wonderful team! Navicore Solutions currently has open positions for a Customer Service Representative in our Customer Service Department. This is a full-time, remote position and all training is conducted remotely. All technological equipment is provided to employees by the organization.

Shifts: M-F: 11:30-8pm-EST.

Training Shift: M-Thurs: 8:30 - 7pm-EST.

Training dates: 4.13.26 - 5.6.26

$17.41 per hour.

What will you do as a Customer Service Representative?

Role Description

As a Customer Service Representative, you will be the first point of contact, delivering exceptional customer service and supporting clients on their journey towards eliminating their debt and achieving financial stability. Your main responsibilities promptly responding to incoming calls; understanding clients’ needs and taking appropriate actions to address their inquiries or requests effectively and efficiently.

What To Expect

• Handle primarily inbound phone calls from clients. The calls typically take around 5 minutes. Although call volume may vary from day to day, you can anticipate receiving an average of around 30 calls per day.
• Provide additional assistance to clients via email, mail, and/or text.
• Support clients in enrolling and managing their debt management program, answering their questions, reviewing their information and communicating with creditors

Basic Qualifications

• High School Diploma or Equivalent
• At least 1 year of Customer service and call center experience
• Ability to sit for an 8-hour shift while using headset to handle phone calls
• Ability to type 40 words per minute

Preferred Qualifications

• Strong organizational and time management skills
• Attention to detail
• Pleasant telephone voice and excellent verbal communication skill
• Ability to take direction and apply feedback
• Compassionate and empathetic attitude

This Full-Time position includes the ability to participate in our full benefits package as follows.

• Medical, Dental and Vision benefits within 90 days of hire
• Generous paid time off
• Student Loan Forgiveness Opportunities
• 403(b) Retirement Plan
• Recognition for performance

To learn more about Navicore, please visit our Careers site: https://navicoresolutions.org/about-us/join-our-team/