CSA - Customer Service Associate

Customer Service Associate

Overview: Are you passionate about helping others and providing exceptional service? Join our team as a Customer Service Associate! You'll build strong client relationships by resolving service requests and complaints, ensuring customer satisfaction, and maintaining compliance with regulatory requirements.

Responsibilities:

• Handle inbound to address customer inquiries, process payments, resolve billing issues, and more.
• Provide professional and courteous service, including de-escalating client concerns.
• Research and analyze policy data to resolve client inquiries.
• Maintain accurate information and documentation in administrative systems.
• Identify and mitigate risks, including anti-money laundering and privacy concerns.
• Stay updated on products, state regulations, and procedures.
• Recommend system or procedural improvements.
• Participate in training sessions and team meetings.

Qualifications:

• High school diploma or GED required; some college preferred.
• Proven experience in resolving client problems and providing strong customer service.
• Contact center experience preferred but not required.
• Excellent listening, organization, prioritization, and multitasking skills.
• Strong research, analytical, and problem-solving abilities.

Work Environment:

• Onsite - Call Center
• Regular verbal communication with customers and associates.
• Visual acuity for reading and interpreting documents.
• Ability to prepare written correspondence and reports.
• Logical thinking to define problems and draw valid conclusions.
• Occasional extended hours during peak workloads or special projects.

Travel Requirements:

• No travel required.

Job Type: Full-time

Pay: From $40,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Referral program
• Vision insurance

Application Question(s):

• If not located in Fremont, MI- do you live within a commutable distance as this role is required to work onsite daily.

Education:

• High school or equivalent (Required)

Experience:

• Call center: 1 year (Preferred)
• Customer service: 1 year (Required)

Location:

• Fremont, MI 49413 (Required)

Ability to Commute:

• Fremont, MI 49413 (Required)

Work Location: In person