CSR / Assistant Project Manager (Windows Department)

Custom Glass is seeking a detail-oriented Customer Service Representative / Assistant Project Manager to support our Windows Department. This is a clerical, office-based position that plays a key role in coordinating projects, supporting Project Managers, and ensuring a smooth customer experience from bid to completion.

This role is ideal for someone with strong organizational skills, communication abilities, and attention to detail. Especially with experience with window packages such as Milgard, Weather Shield, Fleetwood, construction administration, project coordination, or customer service.

Family owned and operated since 1952, Custom Glass is a full-service glass company serving Northern Nevada and the Sierras. We pride ourselves on teamwork, professionalism, and delivering high-quality service to our customers.

What You’ll Do

• Provide clerical and administrative support to Project Managers
• Monitor job status from bid phase through project completion
• Maintain scheduling boards and job tracking systems
• Assist with submittals, bid packages, quotes, and change orders
• Process and follow up on purchase orders and contract documentation
• Maintain accurate job files and documentation
• Communicate with customers, vendors, and internal teams to ensure project success
• Support coordination between office and field teams

What We’re Looking For

• Strong customer service mindset with a “customer first” attitude
• Excellent organizational and time management skills
• Ability to manage multiple tasks and deadlines in a fast-paced environment
• Clear and professional written and verbal communication skills
• Detail-oriented with strong follow-through and accountability
• Problem-solving skills and ability to handle changing priorities
• Team player with a positive, dependable attitude

Preferred (but not required):

• Experience with window products such as Milgard, Weather Shield, & Fleetwood; construction, glazing, or subcontractor environments
• Familiarity with project coordination, estimating, or take-offs
• Ability to read plans and specifications
• Experience with Microsoft Office and general office systems

This is an in-office, clerical position (not remote).

What We Offer

• Competitive hourly pay based on experience
• Stable, long-term employment
• Growth opportunities within project management
• Full benefits package:
• 401(k) with company matching
• Health, dental, and vision insurance
• Paid time off

Why Join Custom Glass?

• Family-owned company with a strong reputation since 1952
• Team-oriented, supportive work environment
• Opportunity to grow into a Project Management role

Custom Glass is an Equal Opportunity Employer. All applicants will be considered for employment without regard to protected status under federal, state, or local law.

To apply: Submit your resume through Indeed.

Pay: $20.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person