CSR (Customer Sales Representative)

Customer Sales Representative (CSR) – Packaging Industry

Position: Customer Sales Representative
Location: [ON-SITE / Gulberg 2, Lahore]
Job Type: Full-time
Department: Sales & Customer Support
Reports To: Sales Manager

About the Role:

We are looking for a motivated and customer-focused Customer Sales Representative (CSR) to join our team in the packaging industry. As a CSR, you will play a key role in driving sales, maintaining client relationships, and ensuring excellent customer service. Your primary responsibility will be to assist customers with their inquiries, provide product recommendations, process orders, and support the sales team in achieving business goals.

Key Responsibilities:

Sales & Customer Relationship Management:

• Develop and maintain strong relationships with new and existing clients.
• Understand customer needs and recommend suitable packaging solutions.
• Identify opportunities for upselling and cross-selling to maximize sales.
• Handle customer inquiries, provide product details, and offer solutions that meet their requirements.
• Follow up with clients to ensure satisfaction and long-term business relationships.

Order Processing & Coordination:

• Process customer orders accurately and efficiently.
• Coordinate with the production and logistics teams to ensure timely delivery.
• Monitor order status and proactively communicate any updates or issues to customers.
• Address and resolve customer complaints or concerns in a professional manner.

Sales Support & Reporting:

• Assist the sales team with preparing quotes, proposals, and contracts.
• Maintain detailed records of customer interactions, transactions, and feedback in the CRM system.
• Track sales performance and provide reports on key metrics to management.
• Stay updated with industry trends, competitor activities, and new packaging solutions.

Qualifications & Skills:Education & Experience:

• High school diploma or equivalent required; a bachelor's degree in Business, Marketing, or a related field is a plus.
• 1-3 years of experience in sales, customer service, or account management, preferably in the packaging industry or manufacturing sector.

Technical & Soft Skills:

• Strong communication, negotiation, and interpersonal skills.
• Ability to handle customer queries and complaints professionally.
• Proficiency in CRM software and Microsoft Office Suite (Excel, Word, Outlook).
• Knowledge of packaging materials and solutions is an advantage.
• Strong problem-solving skills with attention to detail.
• Ability to work independently and collaboratively in a fast-paced environment.

What We Offer:

• Competitive salary + performance-based incentives
• Food and paid time off
• Career growth opportunities within the organization
• Training and development programs

How to Apply:

If you are passionate about customer service and sales and want to be part of a growing packaging company, we encourage you to apply! Please send your resume and cover letter to linkus9393@gmail.com

Job Type: Full-time

Pay: Rs20,000.00 - Rs25,000.00 per month

Ability to commute/relocate:

• Lahore: Reliably commute or planning to relocate before starting work (Required)

Education:

• Intermediate (Required)

Experience:

• CSR: 1 year (Required)
• International Sales: 1 year (Required)
• Packaging Industry: 1 year (Required)

Language:

• English (Required)

Location:

• Lahore (Required)

Work Location: In person