CSR - Customer Sales Representative

About Us:
Advisible Technologies is a leading provider of innovative digital marketing and technology solutions. We pride ourselves on delivering exceptional customer experiences and measurable results. We're seeking a dedicated and enthusiastic Customer Service Representative to join our growing team and help us maintain our reputation for outstanding client support.

Key Responsibilities:

• Respond promptly and professionally to customer inquiries via email, phone, and chat.
• Resolve customer issues effectively, ensuring high levels of client satisfaction.
• Maintain detailed and accurate customer records using our CRM system.
• Collaborate with internal teams to address and resolve customer concerns.
• Provide updates to clients about project progress and timelines.
• Assist with onboarding new clients by guiding them through our processes.
• Identify opportunities to improve customer service processes and provide feedback to management.

Qualifications:

• Proven experience as a Customer Service Representative or similar role.
• Excellent communication and interpersonal skills.
• Ability to handle challenging customer interactions with patience and professionalism.
• Strong organizational and multitasking abilities.
• Familiarity with CRM software and Microsoft Office Suite.
• Knowledge of digital marketing or tech services is a plus.

What We Offer:

• Competitive salary.
• Opportunities for professional growth and development.
• A supportive and collaborative team environment.

Job Type: Full-time

Pay: Rs40,000.00 - Rs60,000.00 per month

Experience:

• CSR: 1 year (Required)

Work Location: In person