CSR - customer service rep

Job Overview
Join our dynamic team as a Customer Service Representative (CSR), where your enthusiasm and communication skills will drive exceptional client experiences. In this energetic role, you’ll serve as the first point of contact for customers, providing support, resolving inquiries, and ensuring satisfaction across multiple channels. Your ability to connect with diverse clients and handle various tasks with confidence will be key to thriving in this fast-paced environment. We’re looking for motivated individuals who are eager to make a positive impact and grow their career in customer support.

Responsibilities

• Engage with customers via phone, email, and chat to address questions, resolve issues, and provide product or service information.
• Handle outbound calling campaigns to follow up on customer inquiries or promote new offerings.
• Maintain accurate records of customer interactions through data entry and CRM (Customer Relationship Management) systems.
• Assist clients with account management, including updates, billing inquiries, and troubleshooting.
• Demonstrate excellent phone etiquette and communication skills to foster positive relationships.
• Support team efforts by participating in training sessions and sharing insights for continuous improvement.
• Manage cash handling responsibilities when necessary, ensuring accuracy during transactions.

Requirements

• Multilingual abilities are highly valued to serve a diverse client base effectively.
• Prior experience in call center environments or customer support roles is preferred.
• Strong sales aptitude with the ability to upsell or cross-sell products when appropriate.
• Bilingual proficiency in English and another language enhances communication with broader audiences.
• Proficiency in Microsoft Office applications and general computer skills for efficient data entry and communication.
• Excellent analysis skills to assess customer needs and provide tailored solutions.
• Demonstrated phone etiquette, professionalism, and clear communication skills are essential.
• Experience with outbound calling campaigns, customer service, and client engagement strategies is advantageous. Join us in delivering outstanding service that keeps our clients satisfied and engaged!

Job Type: Full-time

Pay: From $18.00 per hour

Expected hours: No more than 40 per week

Benefits:

• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Professional development assistance
• Vision insurance

Education:

• High school or equivalent (Required)

Language:

• Any othet language (Preferred)

Shift availability:

• Day Shift (Required)

Ability to Commute:

• Sodus, NY 14551 (Required)

Work Location: In person