CSR - Customer Service Representative

Serious Candidate for onsite job (not remote job) with proficient listening and speaking skills for English are encouraged to apply

Company Description

Ovatic Solution is a premier multi-purpose software house dedicated to setting new standards in the IT world. We deliver cutting-edge digital media solutions, specializing in web designing and development, social media marketing, SEO, media productions, graphic designing, and reputation management. Based in the twin cities, we also sponsor and develop unique website ideas that can generate self-revenue. Our team conducts thorough research, market studies, and cost-benefit analyses to bring innovative projects to life for our clients.

Role Description

This is a full-time on-site role for a Customer Service Representative (CSR) located in Islamabad. The CSR will handle lead generation and day-to-day tasks such as responding to customer inquiries, managing customer support, ensuring customer satisfaction, and enhancing the overall customer experience. The ideal candidate will be responsible for addressing customer concerns promptly and effectively.

Qualifications

• Proficiency in English listening and speaking, Customer Service, Customer Support, and Customer Experience
• Strong skills in Customer Satisfaction and handling Customer Service Representatives
• Excellent communication and interpersonal skills
• Ability to work effectively in a team-oriented environment
• Problem-solving skills to manage and resolve customer issues
• Experience in the IT industry is a plus
• Bachelor's degree in Business, Marketing, or call center or related field

Note:

• Job Timing: 5 PM to 2 AM (Night Shift)

Salary 30k+

Job Type: Full-time

Pay: Rs30,000.00 - Rs40,000.00 per month

Work Location: In person