CSR - Customer Service Representative

Job Summary
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. This role is essential in providing exceptional support to our customers, ensuring their inquiries and concerns are addressed promptly and effectively. The ideal candidate will possess strong communication skills, enabling them to assist a diverse clientele.

Duties

• Respond to customer inquiries via phone, email, or chat in a professional and courteous manner.
• Provide accurate information regarding products and services to enhance customer satisfaction.
• Handle cash transactions and maintain accurate records of sales and payments.
• Analyze customer needs and offer appropriate solutions or alternatives.
• Assist with order processing, returns, and exchanges while ensuring compliance with company policies.
• Collaborate with team members to improve customer service processes and resolve issues efficiently.
• Maintain an organized office environment to facilitate smooth operations.

Qualifications

• Excellent verbal and written communication skills.
• Previous experience in HVAC is preferred.
• Strong typing skills with attention to detail for accurate data entry.
• Experience with payment processing software.
• Ability to analyze customer issues effectively and provide timely resolutions.
• Proficient in using office software applications and customer relationship management (CRM) tools.
• A positive attitude, strong work ethic, and willingness to learn are essential for success in this role.

Join our team as a Customer Service Representative where you can make a difference by delivering outstanding service to our valued customers!

Job Type: Full-time

Pay: $17.00 - $25.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Shift:

• Day shift

Experience:

• Data entry: 1 year (Required)

Ability to Commute:

• Downingtown, PA 19335 (Preferred)

Work Location: Hybrid remote in Downingtown, PA 19335