CSR - Customer Service Representative

Position Overview

San Antonio Windshield Company is hiring a high-energy Customer Service & Sales Representative to support our growing evening and weekend operations.

This role is a combination of customer service and inbound sales. You’ll be the first point of contact for customers, responsible for answering calls, providing quotes, and helping guide them to confidently book their service.

We’re looking for someone who is professional, efficient, and results-driven—someone who enjoys helping people but also understands how to close and convert opportunities.

About Us

We are a locally owned, family-operated mobile auto glass company serving the San Antonio area.

Our focus is simple:

• Make it easy for customers (“we come to you”)
• Provide honest, high-quality service
• Deliver a great experience from the first call to completion

We are growing quickly and building a team that takes pride in doing things the right way.

Responsibilities:

• Treat our customers like family, showing a positive attitude and genuine gratitude in every interaction.
• Answer inbound calls and respond to online quote requests
• Provide accurate pricing and service recommendations
• Guide customers through the booking process and secure appointments
• Follow up with leads to maximize conversions
• Communicate with customers via phone and text
• Maintain accurate notes in our CRM system
• Collaborate with team members during shifts via internal chat
• Use company scripts and processes while maintaining a natural tone

Performance Expectations

Manage inbound lead volume:

• Weekdays: 5–15 leads per shift
• Saturdays: 20+ leads per shift
• Sundays: 5–10 leads per shift

Target close rate: 35%–40%+

Respond to leads quickly and follow up consistently

This is a performance-based role—your ability to communicate and convert directly impacts your success.

If you like having clear goals and hitting numbers, you’ll thrive here.

Schedule

• Monday–Friday: 5:00 PM – 8:00 PM CST
• Saturday: 8:00 AM – 4:30 PM CST (30-minute break)
• Sunday (optional): 12:30/1:00 PM – 4:00 PM CST

We are hiring one or two team members to cover these shifts.

What We’re Looking For

• Strong customer service skills with a sales-oriented mindset
• Sales-minded (not just order-taking)
• Clear, confident, and professional phone presence
• Fast-paced and efficient while maintaining accuracy
• Coachable and willing to follow a proven process
• Able to multitask across calls, texts, and systems
• Reliable, accountable, and consistent.

Not the Right Fit If:

• You prefer to “do things your own way” instead of following a process
• You struggle in a fast-paced or performance-based environment
• You have unreliable internet or frequent technical issues
• You are not responsive or engaged during team communication

Technical Requirements

• Reliable high-speed internet (wired connection preferred)
• Quiet, distraction-free workspace
• Laptop/computer capable of running multiple web-based systems
• Quality headset for calls
• Comfortable using browser-based phone systems, CRM tools, and messaging platforms

Compensation & Growth

• $15.00 – $20.00/hour (based on experience)
• Performance bonuses for jobs booked
• Paid training and onboarding
• Opportunity to grow into:
• Full-time role
• Team lead / leadership position

Why Join Our Team

• Work with a growing, locally owned company—not a large corporation
• Be part of a supportive and communicative team
• Clear expectations and measurable performance goals
• Opportunity to grow as the company continues to expand

How to Apply

To be considered, please submit:

• Your resume
• (Optional but highly recommended) a short 1–2 minute video introducing yourself and why you’d be a great fit
• A brief response to the following:
• “How would you handle a customer who says, ‘I need to think about it’?”

Visit http://thewindshieldcompany.com/ for more about us.

Pay: $15.00 - $18.00 per hour

Benefits:

• On-the-job training
• Opportunities for advancement
• Paid training

Experience:

• Customer service: 2 years (Required)
• Sales: 2 years (Required)

Work Location: Remote