CSR - Customer Service Representative

Job Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our clients, providing exceptional service and support. Your primary responsibility will be to assist customers with inquiries, resolve issues, and ensure a positive experience with our company. The ideal candidate will possess strong communication skills and a commitment to delivering high-quality customer service.

Duties

• Handle inbound and outbound calls to assist customers with their inquiries and concerns.
• Perform data entry tasks accurately and efficiently to maintain customer records.
• Provide exceptional customer support by addressing issues promptly and effectively.
• Assist clients with product information, order processing, and service inquiries.
• Utilize computerized systems to track customer interactions and manage client services.
• Engage in cash handling procedures when necessary, ensuring accuracy in transactions.
• Collaborate with team members to improve service delivery and customer satisfaction.
• Maintain a professional demeanor while managing multiple tasks in a fast-paced environment.

Qualifications

• Previous experience in customer service or client services is preferred.
• Proficiency in data entry and familiarity with office software applications.
• Strong communication skills, both verbal and written, with the ability to engage effectively with diverse clientele.
• Demonstrated ability to handle cash transactions accurately and responsibly.
• A proactive attitude towards problem-solving and the ability to work independently as well as part of a team.
• Flexibility to adapt to changing priorities in a dynamic work environment.

Join us in delivering outstanding service that makes a difference for our customers!

Job Type: Full-time

Pay: $13.00 - $15.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Evening shift
• Morning shift

Ability to Commute:

• Baton Rouge, LA 70810 (Required)

Ability to Relocate:

• Baton Rouge, LA 70810: Relocate before starting work (Preferred)

Work Location: In person