CSR / Dispatcher – HVAC Service Scheduling

Austin Air Conditioning is seeking an experienced Customer Service Representative / Dispatcher to support our growing HVAC service department. This position plays a key role in coordinating technicians, scheduling service calls, and delivering an exceptional customer experience.

We are looking for someone who is organized, customer-focused, and comfortable managing high call volume while coordinating real-time technician schedules.

Key Responsibilities

• Answer inbound service calls and schedule HVAC repair, maintenance, and installation appointments
• Dispatch technicians based on availability, location, and job priority
• Monitor and adjust daily schedules to maximize technician efficiency
• Communicate with customers regarding arrival times and scheduling updates
• Perform outbound follow-up calls on unscheduled estimates and service opportunities
• Maintain accurate customer records within scheduling/CRM software

Preferred Experience

• 2+ years Customer Service or Dispatch experience
• HVAC, plumbing, electrical, or home service industry experience strongly preferred
• Experience with scheduling or dispatch software (ServiceTitan experience a plus)
• Ability to multitask in a fast-paced service environment
• Strong communication and problem-solving skills

Compensation & Benefits

• Competitive hourly pay (based on experience)
• Health, dental & vision insurance
• Paid time off & holidays
• Stable, year-round employment
• Growth opportunities within a rapidly expanding company

Pay: From $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person