CSR Regional Manager

Join Trans Ova Genetics in a leadership role where you can make a meaningful impact on both clients and team members while driving continual improvement across our client service organization! This Client Services Representative (CSR) Regional Manager offers the opportunity to lead, coach, and collaborate with a passionate team, serve as a trusted advisor to clients, and help shape service strategies that support their operational success. If you thrive in a consultative, people-focused environment and want to grow your career in the bovine genetics industry, we encourage you to apply.

This position is an onsite role based at our Bryan, Texas location.

Responsibilities:

Serve

• Willingly prioritize the needs of the team by providing the extra time, effort, and guidance needed for your team member’s success.
• Challenge and provide accountability to team members in completing personal and team goals.
• Coach team members to be humble and passionate. Driven in their roles to strive for effective interpersonal skills in client and team member interactions. Drive team to seek out continuous improvement opportunities and collaboration across production teams and the greater TOG Client Service Team.
• Facilitate regular CSR team meetings and collaborate with. TOG CS Technical Director for company-wide CSR meetings.
• Consult and provide proposal (Credit Memo team does the approving) approval for any client credit situations that arise.
• Supervise Client Service Representatives Team:
  • Conduct monthly one-on-one checkups with direct reports.
  • Fulfill supervisory responsibilities in accordance with the organization's policies and applicable laws (interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems).

Advocate

• Respond to client requests within 24 hours.
• Understand individual client goals / needs in order to recommend the best product and service.
• Determine needed information required to meet client needs and effectively communicate information and coordinate resources to production teams.
• Effectively communicate results to clients within 24 hours.
• Work with clients to find win/win solutions to issues that may arise.
• Effectively communicate across teams to identify opportunities for improvement, implement better processes, and maintain an environment of accountability.

Consult

• Develop knowledge base and relationships with production teams to allow for sound advice, production adjustments, and success for our clients in meeting their goals.
• Assist with the collection of accounts receivable, customer service agreements, and organization of cattle/embryo/semen movements.
• Work with clients to make the necessary production adjustments needed to meet their production goals.

Partner

• Build relationships with external and internal clients that will facilitate an environment of trust, loyalty, and honest communication.
• Coordinate with cross-functional teams to meet complex client needs, ensuring timely and efficient service delivery.

Requirements:

• Bachelor’s Degree required; emphasis in Animal Science, Agribusiness, or related field preferred.
• 3 - 5 years of experience in an agricultural related field is preferred.
• Experience in bovine genetics, beef, or dairy production is highly desirable.