CSR/Dispatcher

Lakeside Heating and Air Conditioning, a NearU Company is hiring a CSR/Dispatcher! We’re looking for motivated individuals used to working autonomously to work a Friday–Monday schedule in a fast-paced, customer-focused environment.

What We Offer:

• A supportive team that trusts you to do your job independently
• Weekly pay with dependable, full-time hour
• Outstanding Benefits Package: PAID and voluntary medical coverage through BCBS, FREE dental and vision, Long- & short-term disability, life insurance, and more
• Immediate PTO accrual and 10 paid holidays annually
• 401(k) with company match
• Year-round job security with overtime available
• A family-first culture that respects work-life balance
• Ongoing training to keep you confident and effective
• Clear career pathways and long-term opportunities

What You’ll Do:

• Work independently while managing a steady volume of customer calls
• Assist homeowners with HVAC service needs in a calm, professional manner
• Maintain detailed and accurate customer records
• Coordinate effectively with dispatchers and field teams
• Stay organized and focused throughout long shifts
• Participate in team huddles and occasional training—while owning your day-to-day workflow
• Work independently multiple days during shift

What We’re Looking For:

• Prior experience in HVAC customer service, dispatch, or a similar role
• Self-motivated with the ability to work independently
• Familiarity with ServiceTitan software is a plus
• Professional communication and problem-solving skills
• Confidence in multitasking and prioritizing tasks without supervision
• Strong attention to detail and reliability
• Must pass pre-employment background check and drug screen

NearU is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, NearU may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.