CSR/Dispatcher

Job Summary
We are seeking an energetic and detail-oriented CSR/Dispatcher to join our dynamic transportation team. In this vital role, you will coordinate daily dispatch operations, manage and serve as the primary point of contact for technicians, clients, and internal teams. Your proactive communication skills and technical expertise will ensure seamless transportation management, optimize logistics workflows, and uphold exceptional customer service standards. This position offers an exciting opportunity to contribute to a fast-paced home performance company where efficiency and accuracy drive success.

Duties

• Coordinate and schedule technician dispatch using field service management systems such as WEX FSM & Azuga.
• Utilize GPS and GIS tools to track vehicle locations.
• Communicate effectively with drivers, clients, and internal departments via multi-line phone systems, maintaining professional phone etiquette at all times.
• Enter data accurately into systems like WEX to document dispatch details, payments, maintenance plans.

Experience

• Proven experience in dispatching or customer service roles.
• Excellent communication skills—both verbal and written—and proficiency in phone etiquette for professional interactions.
• Experience working with multi-line phone systems and handling high-volume calls efficiently.
• Ability to adapt quickly in a fast-paced environment while maintaining attention to detail in dispatching tasks. This role is paid — offering a rewarding opportunity for motivated individuals eager to grow their careers in customer service/dispatch!

Job Type: Full-time

Pay: From $20.00 per hour

Expected hours: 40 per week

Work Location: In person