CSR/Dispatcher

Company Name: Bone Heating & Cooling

Position: CSR/Dispatcher

Pay Range: $18-$20 an hour

Compensation Breakdown:

• Bonuses: SPIFFs & Annual Christmas Bonus

Location: Festus, MO

Schedule:

• Full-Time
• 8-hour shift, Monday through Friday

Benefits:

• 100% Paid Health Insurance
• Vision
• Dental
• 401K with an automatic 3% contribution
• Life Insurance Policy
• Paid Time Off
• Company Uniforms
• Company Event

Requirements:

• High school diploma or equivalent; additional education or training in customer service is advantageous.
• Previous experience in customer service, dispatching, and CRM utilization, preferably in the HVAC or related industry.
• Strong communication skills, both verbal and written.
• Exceptional organizational abilities and the capacity to multitask effectively in a dynamic environment.
• Familiarity with HVAC systems and terminology is desirable.
• Proficiency in utilizing CRM platforms (ServiceTitan) for customer data management, scheduling, and performing inbound and outbound calls.

Position Summary:

At Bone Heating & Cooling, the CSR/Dispatcher keeps the service team running smoothly by coordinating technicians, supporting customers, and managing daily scheduling operations. This full-time role offers $18–$20/hour, SPIFFs, an annual Christmas bonus, and excellent benefits with one of Missouri’s most trusted family-owned HVAC companies.

The ideal candidate is organized, dependable, and customer-focused with strong communication and multitasking skills. If you enjoy fast-paced teamwork, solving problems, and keeping operations on track while delivering exceptional customer service, you’ll thrive with the Bone team.

Core Responsibilities:

• Inbound and Outbound Calls:Handle inbound and outbound customer calls, assist with inquiries, schedule appointments, confirm services, and follow up with customers professionally.
• Appointment Scheduling and Dispatching: Schedule and dispatch HVAC service appointments through the CRM, coordinating technician availability and ensuring timely job completion.
• CRM Management:Maintain accurate customer records and document service requests, interactions, and technician assignments within the CRM system.
• Collaboration with Technicians and Service Team:Coordinate with technicians and the service team to ensure clear communication, efficient operations, and high customer satisfaction.
• Problem Resolution:Resolve customer concerns promptly and escalate complex issues to management when necessary.

Dispatching Efficiency:Monitor and optimize technician schedules to improve dispatch efficiency and accommodate urgent or emergency service requests.

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person