Culture and Retention Manager

Help Deliver the Kalahari Experience

At Kalahari Resorts & Conventions, we don't just create vacations—we craft unforgettable experiences. Home to America's Largest Indoor Waterparks, our African-inspired resorts offer world-class dining, luxurious spas, thrilling entertainment, and cutting-edge convention centers that redefine hospitality.

But we're more than a resort. As a family-owned company, our Promise is simple: Lead with Love. This means caring deeply for our guests, associates, and communities—treating people like family, giving back generously, and creating spaces where everyone feels valued.

Through our partnership with charity: water, we're also committed to bringing clean water to one million people in Africa.

Culture and Retention Manager

Kalahari Resorts & Conventions is seeking a Culture and Retention Manager. In this role, you will enhance culture and retention initiatives for associates and leaders through training, surveying, reinforcing, and evaluating Kalahari culture and expectations, and facilitating Associate engagement, including events. You will consistently set an example and empower others to Lead with Love.

The anticipated hire date for this position is Summer 2026. We are beginning early conversations now.

Key Responsibilities

• Develop and lead employee engagement initiatives that strengthen workplace culture, improve morale, and promote a positive guest-focused service environment across resort and convention operations.
• Partner with department leaders to support team development, recognition, and internal growth opportunities.
• Develop and implement retention strategies by analyzing turnover trends and gathering employee feedback.
• Coordinate culture-building programs, events, and communications that reinforce company values.
• Uplift and energize associates through a positive, enthusiastic attitude that supports a fun and engaging workplace.

What We're Looking For

• 1-3 years of experience within the hospitality industry.

• 1-3 years of experience in learning and development, and/or retention.

• Must have a broad understanding of the day-to-day operations of a hotel/resort.

• Ability to establish rapport with associates and leaders.

• Ability to manage your own time and take initiative on projects and duties.

• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary. Must work well in stressful, high-pressure situations.
• Personable and positive attitude.
• Experience in public speaking preferred.

A Sampling of Our Benefits

Our team enjoys a comprehensive benefits package, including:

• Career growth opportunities with promotion from within

• 401(k) matching, paid time off, and holiday compensation

• Health, dental, and vision coverage for full-time associates

• Employee appreciation events, discounts, and perks at all resorts

• Education assistance programs to help advance your career

Be Part of Something Extraordinary

At Kalahari, we believe the best leaders Lead with Love—because love builds trust, inspires growth, and creates experiences that last a lifetime. That's why we're proud to be recognized by Forbes as one of America's Best Midsize Employers, America's Best Employers for Women, and by USA TODAY as the #1 Best Indoor Water Park.

Here, careers thrive, innovation is encouraged, and every day brings new opportunities to create meaningful moments. Whether you're delivering guest service, crafting memorable meals, or leading a team, your work makes a real impact.

| Wisconsin Dells, WI | Sandusky, OH | Pocono Manor, PA | Round Rock, TX | Spotsylvania County, VA |

Kalahari Resorts & Conventions is an Equal Opportunity Employer.