Custom Orders Coordinator

Custom Orders Coordinator

Markman's Diamonds - Knoxville, TN
Full-Time | $18-21/hour | Total Compensation: $52,000-$63,000+

About This Role

Join our family-owned jewelry business as a Custom Orders Coordinator, where you'll be the critical link between our sales team, customers, and vendors. This role is perfect for someone who thrives on detail-oriented work, enjoys problem-solving, and wants to be part of creating meaningful pieces for life's most important moments.

As a Custom Orders Coordinator, you'll manage the entire lifecycle of custom and special orders—from simple modifications to fully custom designs. You'll work closely with vendors, ensure quality standards are met, and keep orders moving efficiently through our production process.

What Makes This Role Unique:

• Every order tells a story—from engagement rings to anniversary pieces
• Work ranges from straightforward modifications to complex custom designs
• You'll be part of a two-person Coordinator team within our Production Office, so collaboration and shared responsibility are key
• Direct impact on customer satisfaction and experience

What You'll Do

Order Management & Vendor Coordination:

• Review special orders entered by sales associates
• Interface with vendors to place orders, clarify specifications, and manage timelines
• Track order progress and follow up to ensure on-time delivery
• Manage turnaround times ranging from 1-12 weeks depending on complexity
• Communicate updates to sales team and production management

Quality Control & Processing:

• Inspect incoming orders to ensure they meet specifications
• Identify and resolve any quality issues before pieces reach customers
• Process completed orders for sale through our system
• Coordinate with bench jewelers when additional work is needed

Administrative & Systems:

• Maintain accurate records in our system
• Use Microsoft Office Suite (Outlook, Teams, SharePoint) for communication and documentation
• Coordinate with your fellow Custom Orders Coordinator to balance workload
• Assist with seasonal volume fluctuations

What We're Looking For

Essential Qualities:

• Strong attention to detail - accuracy is critical when managing custom orders
• Excellent written and verbal communication - you'll interface with vendors and internal teams daily
• Organizational skills - juggling multiple orders with different timelines
• Problem-solving ability - issues will arise, and we need someone who can think through solutions
• Proficiency with Microsoft Office (Outlook, Teams, SharePoint)

Valuable Experience (Not Required):

• Previous experience managing vendor communications or special orders
• Background in jewelry retail, manufacturing, or custom production
• Familiarity with quality control processes
• Experience with ERP or inventory management systems

What's Not Required:

• Prior experience with the Adaptive Jewelry system (we'll train you)
• Formal jewelry education (though a plus if you have it)

Total Compensation & Benefits

Base Compensation:

• Hourly Rate: $18.00 - $21.00/hour ($37,440 - $43,680 annually)
• Paid based on experience and skills
• Performance-based bonus opportunities

Outstanding Benefits Package:

• Health Insurance: We pay 75% of premiums for medical, dental, and vision coverage—whether you choose individual or family coverage Value for family coverage: $13,500-$18,000/year
• Retirement: 3% Safe Harbor 401(k) contribution—that's guaranteed money from us, no employee contribution required Value: $1,123-$1,310/year
• Paid Time Off: Generous PTO policy
• Employee Discounts: Significant savings on jewelry purchases

Total Compensation Package: $52,063 - $62,990+ annually

Our benefits package is designed to provide real financial security and peace of mind, especially for families. The combination of guaranteed retirement contributions and employer-paid health coverage creates genuine stability.

Work Environment & Schedule

• Location: Knoxville store
• Schedule: Full-time (specifics to be discussed)
• Team: Reports to Production Assistant Manager, works alongside one other Custom Orders Coordinator
• Environment: Professional office setting within our production area

Why Markman's?

Family-Owned Stability: We're a well-established, family-owned business with deep roots in the community. When you join us, you're not just another employee number—you're part of a team that values longevity, quality, and personal growth.

Growth & Development:

• Training on our systems and processes
• Opportunity to learn about fine jewelry, gemstones, and custom design
• Career advancement as our business grows

Meaningful Work: You'll play a key role in creating pieces that mark life's most important moments. From engagement rings to family heirlooms, your work helps customers celebrate what matters most.

How to Apply

If you're detail-oriented, organized, and excited about being part of a custom jewelry production team, we'd love to hear from you!

To apply, please submit:

• Your resume
• A brief cover letter explaining why you're interested in this role and what relevant experience you bring

We're looking to fill this position soon, so don't wait to apply!

Markman's Diamonds is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Type: Full-time

Pay: $18.00 - $21.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Relocation assistance
• Vision insurance

Ability to Commute:

• Knoxville, TN 37919 (Required)

Work Location: In person