Customer Account Advisor - Collections Experience Preferred

Customer Account Advisor - Collections Expert Needed!

Aaron’s is the industry leader in the sales and lease-to-own retail category of household furniture, appliances, and electronics. Aaron’s is known for its low prices, superior customer service, and brand name goods. We provide our team members the opportunity to reach their full potential in a team-oriented environment with highly competitive pay and benefits.

At Aaron’s you will find a rewarding work environment with substantial growth potential as long as you perform well and are committed to excellent customer service!

The primary responsibility of a Customer Accounts Advisor is contacting past due customers about bringing their account current, in other words, paying their outstanding balance.

The Work

A successful Customer Account Advisors demonstrates the following behaviors …

• Contacts customers by calling and home visitation who have not renewed their Lease Agreement by making their lease payment by its due date
• Explains to customers their account status and works with them to identify a payment plan,
• Is able to maintain his or her composure when dealing with angry customers,
• Documents data about a customer’s account in the computer system.

Requirements

Collections experience preferred; however, will provide training if the person meets the following requirements.

• Excellent interpersonal and communication skills and high energy,
• An active, valid state Driver’s License,
• Satisfactory driving record,
• At least 21 years of age (necessary to drive company vehicles for insurance purposes),
• Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly,
• Pass a criminal background check, DOT physical, and drug screen,
• Scheduled for nine-hour day excluding lunch between 8 AM and 9 PM. Some days will start at 8 AM and some days later, particularly if scheduled to leave at 9 PM.
• 40- to 45-hour work week typical including 5 hours of overtime.
• Most essentially, we are looking for someone with a friendly personality who wants a career with a company offering advancement opportunity in responsibility and pay.

Total Rewards

Our benefit package for a Customer Accounts Advisor includes:

• Health, Dental, and Vision Insurance (employee coverage paid 60% by company. Employee responsible for 100% of dependent coverage)
• Life Insurance (paid 100% by the company)
• 10 days per year paid vacation
• 6 paid holidays (if veteran, Veteran’s Day also)
• 5 paid sick days
• Simple Individual Retirement program with company matching employee contribution up to 3% of the employee’s pay after one year employment

Compensation:

$16 to $18 per hour to start based on prior experience PLUS performance bonuses. Increases in the pay rate are based on performance, not a schedule.

Please reply to this ad or visit Aaron's at 2143 N. Church Street, Burlington, NC 27217 to complete an application. Please introduce yourself to the General Manager, Mark DiFerdinando. Thank you for your interest.

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Work Location: In person