Customer Account Coordinator

About Newport Industries

Newport Industries is a growing metal manufacturing company specializing in laser cutting, CNC machining, precision bending, and OEM partnerships. We are committed to delivering high-quality products with a customer-first mindset, guided by our core values: Excellence, Partnership, Innovation, and Customer-Centric.

Position Overview

The Customer Account Coordinator is responsible for managing the full customer journey—from initial inquiry through order completion and follow-up. This role is critical to ensuring accuracy, organization, and a high-quality customer experience.

You will serve as the central point of communication between customers, operations, and finance—ensuring nothing falls through the cracks.

Please note: This role is best suited for someone who thrives on accuracy, takes pride in getting the details right, and naturally double-checks their work—if you prefer a fast-paced role without a strong focus on detail, this position will not be a fit.

Key Responsibilities

Customer Communication & Support

• Respond promptly to all customer inquiries via phone and email
• Serve as the primary point of contact for customer questions, updates, and issue resolution
• Proactively communicate order status, timelines, and any delays

Project Intake & Quoting

• Complete project intake forms for all new customer requests
• Enter, maintain, and update quotes in the system
• Follow up on open quotes to drive customer decisions and improve close rates

Order Management

• Enter, process, and maintain sales orders with a high level of accuracy
• Verify all shipping, billing, pricing, and purchase order details prior to processing
• Audit customer purchase orders for accuracy, including pricing, quantities, terms, and delivery requirements

Cross-Functional Coordination

• Work closely with operations to ensure production timelines are met
• Collaborate with finance on billing, terms, and discrepancies
• Act as the liaison between departments to ensure smooth and accurate order execution

Customer Experience & Retention

• Follow up with customers after order completion
• Send and track customer satisfaction surveys
• Identify opportunities for repeat business and strengthen customer relationships

Systems & Process Management

• Utilize Newport’s manufacturing software and internal systems effectively
• Maintain accurate and organized customer and order data
• Identify and suggest process improvements to enhance efficiency and customer experience

Additional Responsibilities

• Support warehouse operations as needed in the absence of the Warehouse Lead

Who You Are

• Highly detail-oriented—you catch things others miss
• Exceptionally organized and process-driven
• Take ownership and follow through without needing reminders
• Thrive in a fast-paced environment with multiple moving pieces
• Communicate clearly and proactively
• Hold yourself to a high standard of accuracy and accountability

What Success Looks Like

• Accurate, error-free order and quote processing
• Consistent and timely follow-up on quotes
• Clear and proactive customer communication
• Strong coordination between departments
• Positive customer feedback and repeat business

Pay: $55,000.00 - $62,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

Work Location: In person