Customer Account Specialist Intern

Your responsibilities encompass processing orders for VEKA products from customers. This position works in cooperation with the Sales Department, warehouse representatives, and production planners to ensure that VEKA’s customers receive outstanding service.
Duties and Responsibilities:

• Receives, reviews, and enters customer orders
• Facilitate resolution of inquiries and customer concerns related to the order delivery process.
• Handles inquiries about status, shipping, and standard pricing of VEKA products and/or services of all customers.
• Supports order tracking, price quoting and documentation required for materials shipments.
• Responds to complaints and disputes within a reasonable limit of authority and recognizes when to escalate customer service issues to the supervisor of customer service center.
• Supports customers with referrals to the appropriate VEKA team member for technical support and/or problem resolution.
• Maintains excellent customer experience with customers.
• All other duties as assigned.

Projects:

• Work with Director of Customer Supply Chain on various projects:

o Order to Cash – Process Improvements
o Business Intelligence/Data analytics – SAP Analytical Cloud
o A.I. Projects

• Learn various other aspects of our business such as:’

o Project Management
o Sales & Operations Planning
o Production Planning/Demand Planning
Skills:

• Excellent verbal and written communication skills
• Ability to handle multiple priorities, results driven, and self-motivated
• Ability to stay calm and professional in stressful or emergent situations
• Excellent organizational skills with a high degree of accuracy
• Proficient computer skills required, including Microsoft Office and Excel, including ability to create and manipulate Excel spreadsheet
• Knowledge of SAP preferred
• Team oriented with excellent interpersonal skills across all levels of the organization and external individuals.
• Ability to communicate effectively with Customers.
• Accountability, assertiveness, dependability, and responsiveness are essential.

Education:

• High School Degree required, additional continuing education a plus
• At least three years of customer service experience required

Organizational Relationship:

• Reports directly to the Customer Service Supervisor

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Essential job functions are to effectively exchange information with team members and stakeholders, in person or through appropriate communication tools, reaching, walking, and fingering.
• This position follows a hybrid work schedule, typically consisting of three-four days onsite and one-two days of remote work per week

The above declarations are not intended to be an “all-inclusive” list of duties and responsibilities of the job described, nor are they intended to be such a listing of skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job and requirements may be modified from time to time at the discretion of the company.