Customer Analytics Representative

Job Title: Customer Analytics Representative

Job Type:

Full-Time | 1-Year Contract

Work Setup:

Hybrid

Location:

Philadelphia, PA – PECO Main Office

Position Overview

We are seeking a Customer Analytics Representative to support a dynamic team environment at PECO. This role combines data analysis and customer interaction , making it ideal for candidates who are both analytical and confident in communicating with customers. The ideal candidate will be detail-oriented, customer-focused, and comfortable working in a collaborative setting.

Key Responsibilities

• Analyze customer data to identify trends, issues, and opportunities
• Provide insights and recommendations based on data findings
• Interact directly with customers to address inquiries and concerns
• Deliver high-quality customer service with professionalism and confidence
• Collaborate with internal teams to support business objectives
• Maintain accurate records and documentation

Required Qualifications (Must-Haves)

• 1–5 years of experience in analytics, customer service, or a related field
• Strong analytical and problem-solving skills
• Proven customer service experience with the ability to confidently engage with customers
• Excellent verbal and written communication skills
• Ability to work effectively in a team environment
• High School Diploma or equivalent

Preferred Qualifications

• Previous experience working with PECO or within a utility/energy company
• Experience handling customer data or reporting tools

Work Environment

• Hybrid work setup (combination of onsite and remote)
• Collaborative, team-oriented environment

Interview Process

• MS Teams video interview